Welcome Back
Welcome Back is a restaurant and café platform that brings together sales, loyalty and marketing, with a conversational AI point-of-sale system.
What Welcome Back is
Welcome Back is a restaurant and café platform that brings together sales, loyalty and marketing, with a conversational AI point-of-sale system. Customers can save loyalty points cards to Apple Wallet or Google Pay from a QR code without downloading an app. The platform also supports wallet notifications, email campaigns, guest-history segments and automated welcome, win-back and birthday messages. Guests can scan a QR code to browse a digital menu and send orders from their phones to the team. Staff can use the AI POS from a phone or tablet to take payments, manage menus and check sales, without special hardware. Team tools include roles, permissions, per-person sales visibility and oversight of multiple locations from one account. Welcome Back says it can work alongside an existing POS. Start is $59 USD per month, Grow is $89 USD per month and Pro is $129 USD per month; each lists an additional $19 per location. The service is available in Chile, Mexico, Colombia, Argentina, Peru and Spain, and the company says subscriptions are billed month to month and can be cancelled at any time.
Good
- Wallet loyalty cards need no customer app.
- QR menus let guests order by phone.
- AI POS works on a phone or tablet.
- Manages multiple locations from one account.
- 24/7 WhatsApp support in three languages.
Watch out
- No free plan is listed.
- Start costs $59 USD per month.
- Additional locations cost $19 each.
- Availability lists six countries.
Who it suits
Welcome Back suits cafés, restaurants and other listed food-service businesses that want loyalty, marketing and POS tools. Its location-management tools may also fit multi-location groups.
Verdict
Welcome Back combines loyalty, guest marketing, ordering and POS functions for food-service businesses. Compare plan features and location charges, and check availability for your market.
Plans and prices
From Welcome Back's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Socials add-on | $9 a month | Social media management and publishing · +$9 USD/mo |
| Google Reviews add-on | $49 a month | Automates collection of positive reviews · +$49 USD/mo |
| Start | $59 a month | Unlimited loyalty customers, cards and points · CRM and customer database · real-time metrics dashboard · unlimited push notifications · post-visit automations · staff app · $59 USD/mo; +$19/additional location |
| Grow | $89 a month | Everything in Start · digital menu with QR · email marketing (5,000 sends/month) · own website · advanced customer analytics · $89 USD/mo; +$19/additional location |
| Pro | $129 a month | Everything in Grow · complete POS with AI · online orders with zero commissions · demand and inventory forecasting · integrated electronic invoicing · dedicated account manager · $129 USD/mo; +$19/additional location |
| Marketing module | 19,990 CLP a month | Digital menu · landing page · email marketing · Google Reviews · + VAT; adds to Essential |
| Inventory module | 19,990 CLP a month | Costs · suppliers · waste · purchase invoices from the SII · + VAT; adds to Essential |
| Delivery module | 19,990 CLP a month | Orders from delivery apps land in the same POS · + VAT; adds to Essential |
| Self-service module | 19,990 CLP a month | Self-service kiosk · click & collect · + VAT; adds to Essential |
| Essential | 99,990 CLP a month | Per brand; all locations included · counter, channel and table service sales · multiple registers and shifts · table management and kitchen tickets · kitchen display system · electronic receipts and invoices (SII) · loyalty, CRM and push notifications · offline mode · 24/7 support · + VAT; $99.990 CLP/mo + VAT. Pay annually and it drops to $84.990/mo, 15% less. |
The facts
Each one read from Welcome Back's own pages, with the date it was checked.
What it does
- Availability
- The homepage lists availability in Chile, Mexico, Colombia, Argentina, Peru and Spain; the About page says businesses use it in 10 countries across Latin America and Spain.checked 3 Oct 2026
- Integrations
- The site names Apple Wallet and Google Pay for loyalty cards; its delivery module says orders from delivery apps can land in the same POS.checked 3 Oct 2026
- Intended customers
- The company lists specialty coffee shops, quick-service cafés and restaurants, ice cream, açaí and frozen-yogurt shops, bars, event venues and multi-location restaurant groups as its target businesses.checked 3 Oct 2026
- Loyalty
- Customers can save a points card to Apple Wallet or Google Pay using a QR code, without downloading an app.checked 3 Oct 2026
- Marketing
- The platform supports wallet push notifications, email campaigns, guest-history segmentation and automated flows such as welcome, win-back and birthday campaigns.checked 3 Oct 2026
- Onboarding
- Welcome Back says onboarding takes less than 48 hours and includes menu setup, data migration and team training.checked 3 Oct 2026
- Ordering
- Guests can scan a QR code to view a digital menu and order from their phone, with orders sent to the team.checked 3 Oct 2026
- Product
- Welcome Back describes itself as an AI-native POS platform bringing sales, loyalty and marketing together for restaurants and cafés in Latin America.checked 3 Oct 2026
- Reviews
- Welcome Back says it helps businesses turn happy guests into Google reviews.checked 3 Oct 2026
- Support
- The company says support is available 24/7 on WhatsApp in Spanish, English or Portuguese.checked 3 Oct 2026
Money
- Billing
- The About page says subscriptions are billed month to month and can be cancelled at any time, with no hidden costs.checked 3 Oct 2026
The company
- Company
- Welcome Back says it was founded in Santiago, Chile, in 2024 by Sebastian Hirsch and Cristian Rodriguez.checked 3 Oct 2026
- Team tools
- Team management includes roles and permissions, per-person sales visibility and management of every location from one account.checked 3 Oct 2026
Where it runs
- Conversational POS
- The conversational AI POS lets users take payments, manage menus and check sales by talking to the AI from a phone or tablet, with no special hardware required.checked 3 Oct 2026
- POS compatibility
- The company says Welcome Back works alongside a restaurant's existing POS, and its Start plan is described as loyalty alongside the POS already in use.checked 3 Oct 2026
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