VoxEQ Verify

What VoxEQ Verify is

VoxEQ Verify analyzes call audio to help businesses check caller identity and detect impersonation fraud. After an inbound call is answered by an agent or IVR, it returns a result in a few seconds for the agent’s next action. It checks whether the caller’s voice matches the identity they claim, including for first-time callers who have not enrolled, and VoxEQ says it works in any language. Detection sensitivity is adjustable to help balance security and customer experience. Verify can screen for repeat imposters and synthetic voices, while recognizing legitimate synthetic uses such as voicemail systems and virtual agents. Its Watch List flags emerging threats in real time, and the product is described as helping detect account takeover attempts before high-risk actions. Results can support an account action or fraud escalation within existing workflows. VoxEQ identifies Genesys and Amazon Connect as contact-center integrations; its products are also available through Genesys AppFoundry. The cloud-based API service is offered for businesses, including financial services. Pricing is on request, and VoxEQ says it does not store customer PII or voiceprints.