True Compliance
True Compliance is a web platform for centralizing building compliance management at housing providers.
What True Compliance is
True Compliance is a web platform for centralizing building compliance management at housing providers. Its listed areas include gas safety, fire safety, insurance inspections, water quality, electrical safety, asbestos, damp and mould, and other compliance work. For gas safety, it tracks certificates, assets, and remedial work in real time and audits Landlord Gas Safety Records against checks. The fire workflow reads risk assessments and creates, prioritizes, and assigns actions with a time-stamped audit trail. Damp and mould case management includes evidence capture, responsibility and priority assignment, SLA tracking, and portfolio dashboards. The provider says organizations can customize the platform with bespoke widgets, reports, APIs, and integrations, including OptusApp tenant features and M3 Vision asset management. It adapts to users’ devices for office, on-site, or travel access. The maker describes UK-hosted infrastructure, encrypted data, access controls, monitoring, and audited processes. Pricing is fixed by portfolio size, with final scope and pricing confirmed after a discovery call.
Good
- Tracks gas certificates, assets, and remedial work.
- Creates and assigns actions from fire risk assessments.
- Includes damp and mould case tracking and SLA monitoring.
- Supports bespoke reports, widgets, APIs, and integrations.
- Adapts to users’ devices.
Watch out
- Pricing is confirmed after a discovery call.
- No free plan is listed.
Who it suits
True Compliance is intended for social housing providers managing property safety checks, compliance records, and related workflows. Its modules may suit teams responsible for gas, fire, damp and mould, or other listed compliance areas.
Verdict
True Compliance brings several housing compliance areas and their workflows into one platform. Organizations should confirm the final scope and portfolio-based price through a discovery call.
Plans and prices
From True Compliance's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| G-Cloud licence range | £5,000 a year | range shown in the G-Cloud listing · £5,000 to £1,000,000 a licence a year |
| Tier 2 | £35,000 a year | 5,000–10,000 properties · £35,000 |
| Tier 3 | £49,500 a year | 10,000–17,000 properties · £49,500 |
| Tier 4 | £66,000 a year | 17,000–30,000 properties · £66,000 |
| Tier 5 | £79,000 a year | 30,000–40,000 properties · £79,000 |
| Tier 1 | Priced on request | up to 5,000 properties · tailored products and services |
| Tier 6 | Priced on request | over 40,000 properties · tailored products and services |
The facts
Each one read from True Compliance's own pages, with the date it was checked.
What it does
- Access control
- Separate access levels are available for administrators, ordinary users and third-party providers.checked 15 Oct 2026
- API authentication
- API accounts are provisioned by support request and clients obtain access tokens through the authorization endpoint.checked 15 Oct 2026
- API documentation and sandbox
- The service listing says API documentation and a test environment are available.checked 15 Oct 2026
- Automated extraction
- The system extracts compliance information from certificates and records to reduce manual data entry.checked 15 Oct 2026
- Availability
- The stated uptime targets are 99.9% for the live system, 99.5% for exports and interfaces, and 99% for the test system.checked 15 Oct 2026
- Compliance areas
- The platform lists gas safety, fire safety, insurance inspections, water quality, electrical safety, asbestos, damp and mould, and other compliance.checked 30 Sep 2026
- Compliance streams
- The platform covers gas, fire, insurance inspections, water quality, electrical safety, asbestos, damp and mould, and other compliance areas.checked 15 Oct 2026
- Contractor portal
- The platform provides bespoke contractor accounts for managing contractors’ compliance streams.checked 15 Oct 2026
- Customisation
- Widgets, rules, property views, reports, processes, automatic allocation and workflow triggers can be customised.checked 15 Oct 2026
- Customization
- The maker says organisations can customise the platform with bespoke widgets, reports, APIs and integrations.checked 30 Sep 2026
- Damp and mould
- The damp and mould module supports case tracking, responsibility and priority assignment, evidence capture, SLA tracking and portfolio dashboards.checked 30 Sep 2026
- Dashboards
- Customisable real-time dashboards show compliance metrics and assurance information.checked 15 Oct 2026
- Data export
- Customers can download data on demand from the reports centre in CSV format and control retention and deletion.checked 15 Oct 2026
- Encryption
- The service listing specifies TLS 1.2 or later for data in transit and encryption of physical media for data at rest.checked 15 Oct 2026
- Fire safety
- It reads fire risk assessments and creates, prioritises and assigns actions automatically, with a time-stamped audit trail.checked 30 Sep 2026
- Gas safety
- It tracks gas certificates, assets and remedial work in real time and automatically audits Landlord Gas Safety Records against checks.checked 30 Sep 2026
- Independent implementation evidence
- Trail Group reports using True Compliance and TC Go for digital inspections, statutory certificates, photographs, remedial actions and real-time submission for Sage Homes.checked 15 Oct 2026
- Industry criticism
- A Public Sector Focus article reports that earlier compliance systems frustrated users through fragmented information, difficult access and very high prices for requested improvements.checked 15 Oct 2026
- Integrations
- The partner ecosystem describes integrations with OptusApp tenant features and M3 Vision asset management, alongside other named technology partners.checked 15 Oct 2026
The company
- Company
- The privacy policy identifies the company as True Compliance Limited, at 1 Mark Square, London EC2A 4EG.checked 30 Sep 2026
- Company facts
- LinkedIn lists True Compliance as privately held, founded in 2016, headquartered in London and employing 11–50 people.checked 15 Oct 2026
- Company legal name
- The privacy policy identifies the maker as True Compliance Limited at 1 Mark Square, London EC2A 4EG.checked 15 Oct 2026
- Headquarters
- London, United Kingdomchecked 23 Sep 2026
- Independent company description
- The UK Government Digital Marketplace describes True Compliance as a comprehensive social-housing compliance solution covering the Big Six and additional inspections.checked 15 Oct 2026
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