Treatwell Pro

Overview

Treatwell Pro is salon-management software for coordinating bookings, staff and client relationships alongside Treatwell’s marketplace. It is best suited to salons that want booking tools and day-to-day operations in one cloud-based system. Its central trade-off is that marketplace bookings and online prepayments can incur fees, and it does not sync with existing management systems.

Key features

Booking and scheduling

Customers can self-book online, and staff can handle appointment changes, breaks, time off and cancellations across multiple salon locations. Booking widgets accept appointments from Google, social media, a salon’s own website and the Treatwell app. Unlimited client reminders and staff calendars help keep schedules coordinated; configurable calendar access lets a business control what its team can view.

Client and business management

Client histories and consultation forms keep customer information together, while a waiting list and automated rebooking reminders support repeat business. Acquisition and retention tracking gives salons a way to follow those efforts. Point of sale, stock management, and sales and accounting data extend the system beyond scheduling, while rotas, staff portfolios, flexible staff pricing and performance tracking address team operations.

Payments, access and data

Appointment payments include online prepayments, which carry a 2.5% processing fee plus VAT. Treatwell’s software is cloud-based: it works in a browser on multiple devices without a computer installation, and is supported on Android and iOS phones and tablets, as well as Windows and Mac computers. Treatwell says salon data remains the establishment’s property after cancellation and is processed under GDPR 679/2016. Its customer service team can import basic data and technical notes from a previous system, but the software does not sync with existing management systems.

Pricing

Treatwell Pro has two free plans, both listed as free. The Freelancer plan suits an individual operator who wants the core salon-management offering without a subscription. Its new-client marketplace commission depends on location; repeat bookings carry 0% commission, and online prepayments incur a 2.5% processing fee. Fees are subject to VAT.

Advanced includes Freelancer features and unlimited staff members, making it the more suitable option for a salon with a team. It retains the same marketplace commission terms for new clients, 0% commission on repeat bookings and 2.5% online-prepayment processing fee, with fees subject to VAT. The key difference is team capacity: Advanced explicitly supports unlimited staff, while Freelancer is the individual-focused tier.

Both plans are free, but “free” does not mean every booking is cost-free: marketplace charges may apply to new clients according to location, and prepayments carry a processing fee. The listed pricing does not state a trial period or renewal term.

Platforms

Treatwell Pro supports Android, iOS, macOS, web and Windows. Browser access across devices avoids installing software on a computer, while mobile apps support use on Android and iOS phones and tablets.

Who it's for

The product serves hairdressing, men’s grooming, nail services, massage, hair removal, wellness and spa, skincare, and advanced aesthetics businesses. It is a stronger fit for salons that want marketplace-connected booking, client retention tools and staff operations together than for businesses that depend on syncing data with another management platform.

Pros and cons

• Pro: Both tiers have no subscription price, and Advanced includes unlimited staff, so growing teams can use the same plan structure.
• Pro: Booking widgets reach Google, social media, salon websites and the Treatwell app, giving clients several routes to book.
• Pro: Client histories, consultation forms, waiting lists and rebooking reminders combine useful customer-management tools with scheduling.
• Con: New marketplace clients may incur commission depending on location, and online prepayments incur a 2.5% processing fee plus VAT.
• Con: It does not sync with existing management systems, which makes it less suitable for salons that need connected workflows with another platform.

Alternatives

For a broader salon appointment scheduling software comparison, consider what matters most: marketplace reach, booking limits, staff capacity or control of the underlying software.

• Pronto is a better fit if a defined free allowance is enough: its Free plan includes one staff member, 100 clients, 50 bookings per month and 100 products.
• Salonist may suit a salon comfortable with a monthly appointment cap; its free Market Place Listing plan includes 50 appointments per month, online booking, scheduling and staff shift management.
• TimeTailor is worth considering when unlimited manual bookings and staff on a free service plan matter more than Treatwell’s marketplace connection.
• Bookido is another freemium salon-software option, with a free plan and a paid Plan fundador priced at 999 DOP a month.
• Fresha is an alternative with free Independent and Team plans for one or unlimited team members, respectively.
• NexCal is a free, self-hosted, open-source option for businesses that want Docker deployment and zero subscription fees.
• VoxelBooking is a free web option with full source code, four booking patterns and no per-booking commission or monthly fee.
• GlossGenius is a paid alternative with a Standard plan at $28 a month, billed monthly.

Verdict

Treatwell Pro is a solid choice for salons that want booking, client retention and team-management tools in one cloud-based service, particularly if they value bookings from Treatwell and other online channels. Choose Advanced for a team that needs unlimited staff. Look elsewhere if marketplace commissions and payment processing fees are a poor fit, or if syncing with an existing management system is essential.