Symanto
Symanto Insights Platform is a paid text analytics service for examining customer or employee feedback.
What Symanto is
Symanto Insights Platform is a paid text analytics service for examining customer or employee feedback. It analyzes topics, sentiment, personality traits, psychographic segments, communication style, emotions, brand recommendation, rating impact, and verbatim coding. Users can gather reviews through its Data Hub, which retrieves material from over 75 review sites, or upload their own data. Analysis covers English, German, and Spanish, with an integrated translation service extending support to over 100 languages; additional translations are included in pricing at no extra cost. Results can be compared, viewed over time, filtered with metadata, and exported with raw post text and processed analytics. Uploaded files have no stated size cap beyond usual Excel limits, but all text must be on the first sheet. The cloud service runs on Microsoft Azure and processes data on a European server. Symanto also lists Professional and Enterprise AI Contact Centre plans with prices available by quote.
Good
- Collects reviews from over 75 review sites.
- Analyzes emotion, sentiment, and psychographic segments.
- Supports over 100 languages through translation.
- Offers comparison and timeline result views.
- Exports raw text and processed analytic results.
Watch out
- Professional and Enterprise plan prices are by quote.
- Uploaded text must be on the first sheet.
Who it suits
It suits teams analyzing reviews or uploaded feedback to understand sentiment, topics, or customer and employee perspectives. Organizations seeking contact-centre tools can also consider the separate SymantoAssist offerings described in Professional and Enterprise plans.
Verdict
Symanto combines review collection and uploaded-data analysis with multilingual processing and several ways to explore results. Confirm the quote and upload format requirements for your intended data before proceeding.
Plans and prices
From Symanto's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Insights Platform credits | Priced on request | costs start at 0.11 € per review text analysis · per review text analysis; personalised quote |
| Enterprise Plan | Priced on request | advanced knowledge retrieval · intelligent call routing · inbound and outbound calls · callback scheduling · CRM/order-management integration · 50+ languages · detailed call summaries and insights · Request a Quote |
| Professional Plan | Priced on request | basic knowledge base · simple call routing · inbound calls · callback scheduling · 100+ languages · automated call summaries · Request a Quote |
The facts
Each one read from Symanto's own pages, with the date it was checked.
What it does
- Contact-centre channels
- SymantoAssist provides omnichannel support across voice, chat and WhatsApp.checked 30 Sep 2026
- CRM and ERP integration
- The AI Contact Centre supports integration with most CRMs, ERPs and business applications that provide an API.checked 30 Sep 2026
- Data export
- Exports include raw post texts and processed analytic results, with a download link sent by email.checked 30 Sep 2026
- Data sources
- Users can collect online reviews or upload their own data for analysis.checked 30 Sep 2026
- Hosting and region
- The solution is cloud based on Microsoft Azure Cloud and data is processed on a European server.checked 30 Sep 2026
- Language support
- The platform analyzes English, German and Spanish, plus over 100 languages through an integrated translation service.checked 30 Sep 2026
- Language translation pricing
- Additional translations are included in the pricing with no extra costs.checked 30 Sep 2026
- Product purpose
- Symanto Insights Platform is an AI-powered text data analytics tool for understanding customers or employees.checked 30 Sep 2026
- Results exploration
- Results can be explored in comparison or timeline views and filtered with additional metadata.checked 30 Sep 2026
- Review collection
- The integrated Data Hub retrieves reviews from over 75 review sites.checked 30 Sep 2026
- Security positioning
- SymantoAssist lists fraud detection, account protection and verification, and GDPR-compliant-by-design capabilities.checked 30 Sep 2026
- Support
- Insights Platform customers can contact Symanto through live chat or [email protected] for credit purchases and assistance.checked 30 Sep 2026
- Text analytics
- The platform analyzes topics, sentiment, personality traits, psychographic segments, communication style, emotions, brand recommendation, rating impact and verbatim coding.checked 30 Sep 2026
- Upload limit
- There is no file-size limit beyond usual Excel limits, and all text must be on the first sheet.checked 30 Sep 2026
The company
- Founded
- 2010checked 28 Sep 2026
- Headquarters
- Nuremberg, Germanychecked 28 Sep 2026
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