SureCloud Operational Resilience
SureCloud Operational Resilience is a web and API product for managing business continuity and operational resilience.
What SureCloud Operational Resilience is
SureCloud Operational Resilience is a web and API product for managing business continuity and operational resilience. It keeps continuity plans connected to the business services, processes and dependencies they support, and links business impact assessments to risks across financial, reputational and operational areas. Users can schedule self-assessment scenarios, then use results to update continuity plans. Incident management tracks incidents and contacts for essential communications and can connect with preferred external systems. Gracie, SureCloud’s continuity agent, can relate emerging risks to continuity, update plans as risk posture changes and connect continuity to controls. The product identifies DORA and NIS2 as regulations raising expectations for resilience and measured risk impact. SureCloud lists integrations including Jira, ServiceNow, SharePoint, OneDrive, Google Drive, Okta, AWS and Azure, and offers a Read and Create REST API plus webhooks. It is a paid cloud service with pricing on request and no free plan. Business Continuity & Resilience is unavailable in Assure, while Automate and Orchestrate include it.
Good
- Links continuity plans to services and dependencies
- Connects impact assessments to financial, reputational and operational risks
- Schedules scenarios and feeds results into continuity plans
- Offers REST API and native webhook support
Watch out
- No free plan
- Pricing is available on request
- Business Continuity & Resilience is unavailable in Assure
Who it suits
It suits organisations that need to connect continuity planning, risk assessment, exercises and incident response. SureCloud positions its plans for compliance-focused organisations, teams covering multiple GRC domains, and enterprises with dedicated domain expertise.
Verdict
SureCloud Operational Resilience brings continuity plans, impact assessments, readiness scenarios and incident tracking together. Check plan fit and pricing with SureCloud, particularly if Business Continuity & Resilience is required.
Plans and prices
From SureCloud Operational Resilience's own pricing page, checked 1 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Assure | Priced on request | 10 named login accounts · Business Continuity & Resilience unavailable |
| Automate | Priced on request | Unlimited named users · Business Continuity & Resilience available · quick start within 4 weeks |
| Orchestrate | Priced on request | Unlimited named users · Business Continuity & Resilience available · full integrations library and custom API connectivity · quick start within 8–12 weeks |
The facts
Each one read from SureCloud Operational Resilience's own pages, with the date it was checked.
What it does
- AI security
- SureCloud states that Gracie AI runs on Amazon Bedrock with in-region data residency, does not use customer data to train AI models, and has auditable human-approved actions.checked 1 Oct 2001
- API connectivity
- SureCloud offers a Read and Create REST API and native webhook support for integrations not covered out of the box.checked 1 Oct 2001
- Business impact analysis
- It conducts business impact assessments covering financial, reputational and operational risk and links impacts to risks.checked 1 Oct 2001
- Frameworks
- SureCloud lists ISO 27001, ISO 27002, SOC 2, GDPR, NIS-2, NIST CSF v2, DORA, PCI DSS and other compliance frameworks.checked 1 Oct 2001
- Gracie continuity agent
- Gracie can connect emerging risks to continuity, update plans as risk posture changes and tie continuity to controls.checked 1 Oct 2001
- Incident response
- Incident management tracks incidents and contacts for essential communications and connects to preferred external systems.checked 1 Oct 2001
- Integrations
- SureCloud lists Jira, ServiceNow, Zapier, SharePoint, OneDrive, Google Drive, Okta, AWS, Azure and Webhooks among its integrations.checked 1 Oct 2001
- Readiness testing
- Users can schedule and run self-assessment scenarios and feed the results back into business continuity plans.checked 1 Oct 2001
- Regulatory context
- The product page identifies DORA and NIS2 as raising expectations for operational resilience and measured risk impact.checked 1 Oct 2001
- Support
- Support tickets sent to [email protected] receive an initial reply within 4 working hours and status updates every 24 hours during 9–5 Monday–Friday support hours.checked 1 Oct 2001
- Target organisations
- Assure is positioned for organisations focused primarily on compliance certifications, Automate for organisations covering multiple GRC domains, and Orchestrate for enterprises with dedicated domain expertise.checked 1 Oct 2001
Money
- Continuity planning
- The product maintains continuity plans alongside the business services, processes and dependencies they support.checked 1 Oct 2001
The company
- Founded
- 2006checked 28 Sep 2001
- Headquarters
- London, United Kingdomchecked 28 Sep 2001
Where it runs
- Platform architecture
- SureCloud describes an event-sourced data layer that records every change as an immutable, time-stamped event.checked 1 Oct 2001
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