Soul Machines
Soul Machines builds Digital People and Digital Workers for face-to-face AI interactions and business workflows.
What Soul Machines is
Soul Machines builds Digital People and Digital Workers for face-to-face AI interactions and business workflows. Its Experiential AI and Digital Brain are described as enabling autonomous behavior, including seeing, hearing and reacting. Studio offers avatar design and controls for gestures, behavior, voice and language, along with AI assistant templates; reporting dashboards are included on paid plans. The service lists integrations with Amazon Lex, Google Dialogflow, IBM Watson Assistant, Kore.ai, Microsoft Copilot Studio, Microsoft Azure Bot Service and Voiceflow. Custom conversational connections can be built through the Skills API or an Orchestration Server. Workforce Connect lists Salesforce, ServiceNow and Zapier, each requiring a separate subscription. Plans include a free option with zero minutes and annual paid tiers; Basic is $140.00 per year, Plus is $1069.00 per year, and Pro is $29160.00 per year. The company also offers a seven-day trial. Its Digital Workforce security listing includes SOC 2 and ISO 27001 compliance, SSO, encryption, privacy and governance controls, and authentication capabilities.
Good
- Studio configures avatar gestures, behavior, voice and language.
- Seven-day trial and a free plan are listed.
- Multiple conversational integrations are available out of the box.
- Developer SDKs support website and native mobile integration.
- Security listing includes SOC 2 and ISO 27001 compliance.
Watch out
- Free plan includes zero minutes.
- Unused Studio minutes do not roll over monthly.
- Workforce Connect integrations require separate service subscriptions.
- Sensitive facial and voice data requires explicit consent.
Who it suits
Soul Machines may suit businesses building face-to-face AI interactions or Digital Worker workflows across HR, customer experience, IT and sales. Its listed target industries include finance, healthcare, government and pharma.
Verdict
Soul Machines combines configurable digital avatars with conversational integrations and business workflow options. Check the minute allowances and plan terms against the intended deployment, and note the stated consent requirement for sensitive interaction data.
Plans and prices
From Soul Machines's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | 0 interactive conversation minutes · Studio access · templates · gestures · behavior, voice and language configuration · conversational AI integration · forever |
| Basic | $12.99 a month | 40 interactive conversation minutes · 1 AI Assistant · 20 video downloads · live deployment · full screen · reporting dashboard · per month |
| Plus | $99 a month | 350 interactive conversation minutes · 3 AI Assistants · 100 video downloads · live deployment · full screen or custom embedded · custom LLM integration · per month |
| Basic | $140 a year | 480 interactive conversation minutes · 1 AI Assistant · 20 video downloads · live deployment · full screen · reporting dashboard · per year |
| Plus | $1,069 a year | 4,200 interactive conversation minutes · 3 AI Assistants · 100 video downloads · full screen or custom embedded · custom LLM integration · per year |
| Pro | $2,700 a month | 10,000 interactive conversation minutes · 6 AI Assistants · unlimited video downloads · custom embedded deployment · custom LLM integration · email technical support · per month |
| Pro | $29,160 a year | 120,000 interactive conversation minutes · 6 AI Assistants · unlimited video downloads · custom embedded deployment · custom LLM integration · email technical support · per year |
| Pro + Premium Integrations | $34,160 a year | 120,000 interactive conversation minutes · 6 Experiential AI Agents · unlimited video downloads · custom embedded deployment · custom LLM integration · email technical support · per year |
| Workforce Connect | $40,000 a year | 120,000 conversation minutes · 6 agent avatars · Salesforce, ServiceNow and Zapier workflow integration · no-code experience generation · email support · per year |
| Digital Workforce | Priced on request | Free trial offered · enterprise platform for deploying Digital Workers · Contact us for pricing |
The facts
Each one read from Soul Machines's own pages, with the date it was checked.
What it does
- API authentication
- Projects can connect with a web API key or a custom token server that supplies JWT credentials.checked 15 Oct 2026
- Autonomous animation
- Digital People generate facial expressions, gestures and other responses autonomously in real time.checked 15 Oct 2026
- Avatar customization
- Digital DNA Studio lets users customize avatar appearance, voice, language, behavior and camera presentation.checked 15 Oct 2026
- Behavior controls
- Behavior styles, gesture tags, real-time gesturing and reactions to negative speech or facial expressions are configurable, with availability depending on HumanOS version and language.checked 15 Oct 2026
- Camera modes
- Studio offers static, responsive and cinematic camera behaviors, with automatic framing changes for content and conversation.checked 15 Oct 2026
- Custom integrations
- Custom content connections can be built with an Adapter Skill through the Skills API or with an Orchestration Server.checked 15 Oct 2026
- Digital Brain
- Its proprietary Digital Brain uses simulated sensory, motor, attention/perception and autonomic systems to drive autonomous behavior.checked 15 Oct 2026
- Documentation depth
- Developer documentation covers Web SDK, Skills API, orchestration, connection setup and technical architecture, with support and knowledge-base articles for Studio.checked 15 Oct 2026
- Emotional interaction
- The platform analyzes end-user video for positivity, negativity, confusion, face presence, attention and speech signals.checked 15 Oct 2026
- Experiential AI
- The company says its Experiential AI and Digital Brain power autonomous behavior such as seeing, hearing, reacting and empathizing.checked 7 Oct 2026
- Features
- Studio supports configurable gestures, behavior, voice and language, avatar design, AI assistant templates and reporting dashboards on paid plans.checked 7 Oct 2026
- Integrations
- The listed out-of-the-box conversational integrations include Amazon Lex, Google Dialogflow, IBM Watson Assistant, Kore.ai, Microsoft Copilot Studio, Microsoft Azure Bot Service and Voiceflow.checked 7 Oct 2026
- Intended users
- The company describes Digital Workforce use cases across HR, customer experience, IT and sales, and names finance, healthcare, government and pharma as target industries.checked 7 Oct 2026
- Interactions API
- The Interactions API exposes endpoints such as GET /api/v1/people and supports selectable Digital Person styles and voices.checked 15 Oct 2026
- License
- The SaaS agreement reserves all intellectual-property rights in the Soul Machines Work to Soul Machines and grants customers limited service access, so the product is proprietary rather than open source.checked 15 Oct 2026
- Limit: avatar rendering
- A Gartner reviewer says some avatars could benefit from better lighting and textures.checked 15 Oct 2026
- Limit: conversational quality
- G2 reviewers report that conversations can feel robotic during complex interactions and that contextual understanding is sometimes limited.checked 15 Oct 2026
Where it runs
- Browser requirements
- Supported browsers include Chrome and Firefox on Windows, Chrome Safari and Firefox on macOS, Chrome and Firefox on Android, and Chrome or Safari on iOS.checked 15 Oct 2026
The company
- Company founding
- Crunchbase lists Soul Machines as founded in 2016 by Greg Cross and Mark Sagar.checked 15 Oct 2026
- Company headquarters and size
- LinkedIn lists San Francisco, California headquarters and a company size of 51–200 employees.checked 15 Oct 2026
- Company history
- Soul Machines says it was founded in 2016.checked 7 Oct 2026
- Company legal name
- Crunchbase identifies the legal name as Soul Machines Limited.checked 15 Oct 2026
- Founded
- 2016checked 28 Sep 2026
- Headquarters
- Auckland, New Zealandchecked 28 Sep 2026
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