SoliCall Noise Firewall
SoliCall Noise Firewall is software for call centers and crowded workspaces that reduces ambient noise and nearby voices reaching customers.
What SoliCall Noise Firewall is
SoliCall Noise Firewall is software for call centers and crowded workspaces that reduces ambient noise and nearby voices reaching customers. It can remove voices from other agents and supervisors, as well as other background sounds. The product correlates audio across calls to produce a Noise Map and statistics for finding noisy agents and monitoring call quality. A browser-based dashboard shows live call statistics and aggregated information about completed calls. SoliCall says noise reduction can improve transcription and other voice analytics accuracy. Noise Firewall can be deployed centrally or across distributed sites, and can run on-premise without a cloud connection; the company says monitoring data remains on-premise. SoliCall Connect works with Windows softphones, including Avaya, Genesys, RingCentral, Zoom, and Teams, plus browser-based softphones such as Amazon Connect, NICE inContact, and other WebRTC options. PBXMate for Call Centers connects to telephony infrastructure over SIP as a phone proxy or PBX trunk. Pricing is not publicly listed; prospective customers can contact SoliCall about requirements and request an evaluation version of PBXMate.
Good
- Removes nearby voices and other ambient sounds.
- Noise Map helps identify noisy agents.
- Browser dashboard shows live and aggregated call statistics.
- On-premise deployment keeps monitoring data on-premise, according to SoliCall.
- Supports Windows and browser-based softphones.
Watch out
- Pricing is available only on request.
- No certification against PCI, FedRAMP, HIPAA, or GDPR is stated.
Who it suits
Noise Firewall is intended for call centers, shared and open workspaces, and hybrid teams that want to limit background voices reaching customers. It may also suit teams that use transcription or other voice analytics and want noise reduction to support their accuracy.
Verdict
Noise Firewall combines call noise reduction with cross-call monitoring and on-premise deployment options. Contact SoliCall to discuss pricing and deployment requirements.
Plans and prices
From SoliCall Noise Firewall's own pricing page, checked 4 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Noise Firewall (SoliCall Connect or PBXMate for Call Centers) | Priced on request | No public price listed · PBXMate minimum license quantity not stated · Contact SoliCall for pricing. |
The facts
Each one read from SoliCall Noise Firewall's own pages, with the date it was checked.
Where it runs
- Browser phone support
- SoliCall Connect supports browser based softphones, including Amazon Connect and NICE inContact, as well as other WebRTC softphones.checked 4 Oct 2001
- Platforms
- The maker says PBXMate works with softphones on Windows, Mac and Linux, as well as mobile phones and deskphones.checked 4 Oct 2001
What it does
- Call analytics
- SoliCall says Noise Firewall can improve the accuracy of transcription and other voice analytics.checked 4 Oct 2001
- Dashboard
- Noise Firewall provides a browser based dashboard with live call statistics and aggregated statistics on completed calls.checked 4 Oct 2001
- Deployment
- The product can work on-premise without connecting to a cloud service and supports distributed or centralized deployment.checked 4 Oct 2001
- Intended customers
- SoliCall describes the product for call centers, shared workspaces, open spaces and other crowded workspaces, including hybrid teams.checked 4 Oct 2001
- Noise cancellation
- It removes background voices, including other agents and supervisors, as well as other ambient sounds.checked 4 Oct 2001
- Noise Map
- It correlates audio across calls and displays a Noise Map and statistics to help identify noisy agents and monitor call quality.checked 4 Oct 2001
- PBX integration
- PBXMate for Call Centers connects to telephony infrastructure using SIP as a proxy to phones or as a trunk to a PBX.checked 4 Oct 2001
- Privacy
- SoliCall says its monitoring data stays on-premise and is not sent to its cloud servers.checked 4 Oct 2001
- Purpose
- Noise Firewall is software for call centers and other crowded workspaces that blocks ambient noise and voices so customers do not overhear them.checked 4 Oct 2001
- Regulations
- The product page says reducing the chance of private data being overheard corresponds with PCI, FedRAMP, HIPAA and GDPR; it does not state that the product is certified against them.checked 4 Oct 2001
- Softphone integrations
- SoliCall Connect works with Windows softphones, with Avaya, Genesys, RingCentral, Zoom and Teams given as examples.checked 4 Oct 2001
- Support and evaluation
- SoliCall invites prospective customers to contact it to discuss requirements and request an evaluation version of PBXMate for Call Centers.checked 4 Oct 2001
The company
- Headquarters
- Tel Mond, Israelchecked 28 Sep 2001
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