Sinch RCS for Business
Sinch RCS for Business lets brands send interactive messages to customers in their native messaging inbox.
What Sinch RCS for Business is
Sinch RCS for Business lets brands send interactive messages to customers in their native messaging inbox. Messages can include images, audio, video, carousels, reactions, and buttons, while verified sender identity can display a brand logo. Customers do not need to download an app to receive messages from verified brands. Businesses can see whether a message was submitted to the RCS Agent, delivered, read, or clicked. A message may contain up to 11 suggested actions or replies; rich cards and carousels can each contain up to four. Suggested actions include calling a number, viewing or sharing a location, opening a URL, or creating a calendar event. When a phone or network does not support RCS, messages can fall back to web experiences over SMS. Availability and RCS Agent registration and approval timelines differ by country and operator. Pricing varies by region, and Sinch asks businesses to contact sales for a quote; carrier fees and setup costs may apply, and RCS Agent registration is required. Sinch Engage lists integrations with HubSpot, Salesforce, Zoho CRM, Shopify, and NetSuite, though features may vary by ecosystem.
Good
- Supports images, audio, video, carousels, and reactions.
- Verified brands reach customers without an app download.
- Analytics report delivery, reads, and clicks.
- SMS fallback can provide web experiences where RCS is unsupported.
- Includes API access and two-way messaging.
Watch out
- Pricing is provided by sales on request.
- Carrier fees and setup costs may apply.
- RCS Agent registration is required.
- Availability varies by country and operator.
Who it suits
Sinch RCS for Business suits brands seeking interactive customer messaging through supported native inboxes. It may fit businesses that need delivery analytics and can account for regional availability and registration requirements.
Verdict
Sinch RCS for Business combines rich messaging with verified senders and delivery analytics. Regional support, registration timelines, and pricing require consideration before planning a rollout.
Plans and prices
From Sinch RCS for Business's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Sinch RCS for Business | Priced on request | Carrier fees and setup costs may apply · RCS Agent registration required · Contact sales for a detailed quote; RCS pricing varies by region and carrier. |
The facts
Each one read from Sinch RCS for Business's own pages, with the date it was checked.
What it does
- Action limits
- A message can have up to 11 suggested actions or replies, while rich cards and carousels can each accommodate up to 4.checked 3 Oct 2026
- Analytics
- Sinch reports whether messages were submitted to the RCS Agent, delivered, read, and clicked.checked 3 Oct 2026
- Integrations
- Sinch Engage lists direct integrations with HubSpot, Salesforce, Zoho CRM, Shopify, and NetSuite; feature availability may differ by ecosystem.checked 3 Oct 2026
- Personalization
- Sinch says its Conversation API can use relevant details from stored chats and analytics to personalize conversations.checked 3 Oct 2026
- Pricing
- RCS pricing varies by region; Sinch says to contact its sales team for a detailed quote tailored to business needs.checked 3 Oct 2026
- Purpose
- Sinch RCS for Business lets brands send rich, personalized, interactive messages to customers in their native messaging inbox.checked 3 Oct 2026
- Registration and availability
- RCS Agent registration and approval timelines vary by country, and RCS support differs across countries and operators.checked 3 Oct 2026
- Rich media
- Messages can include images, audio, video, carousels, and interactive buttons.checked 3 Oct 2026
- Security
- Sinch's Trust Center lists ISO 27001:2022, SOC 2 Type I and II, PCI, GDPR, CSA, HECVAT, and HIPAA badges.checked 3 Oct 2026
- SMS fallback
- For phones and networks that do not support RCS, messages can fall back to web experiences over SMS.checked 3 Oct 2026
- Suggested actions
- Supported suggested actions include dialing a number, viewing or sharing a location, opening a URL, and creating a calendar event.checked 3 Oct 2026
- Supported media
- The page lists real-time receipts, high-resolution images, video, audio, carousels, and message reactions as supported by RCS.checked 3 Oct 2026
- Verified identity
- The page says only verified companies can use RCS and describes verified messaging with a brand logo as a way to build trust.checked 3 Oct 2026
The company
- Company
- Sinch says it was founded in 2008 and has headquarters in Stockholm.checked 3 Oct 2026
- Founded
- 2008checked 28 Sep 2026
- Headquarters
- Stockholm, Swedenchecked 28 Sep 2026
Where it runs
- No app download
- Messages from verified brands land in the native messaging inbox, with no customer download required.checked 3 Oct 2026
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