Shipup
Shipup by ZigZag combines order tracking, returns management, delivery-incident detection, carrier claims, and logistics performance management.
What Shipup is
Shipup by ZigZag combines order tracking, returns management, delivery-incident detection, carrier claims, and logistics performance management. It provides proactive delivery notifications, branded tracking pages, SMS notifications, and a custom tracking domain. Smart Delivery Estimate shows an expected date during shopping and updates the ETA on the tracking page. Returns tools include a branded portal, paid returns, in-store returns, instant exchanges, and store-credit refunds. The logistics dashboard compares carrier performance and exports more than 40 logistics fields. Shipup lists more than 150 integrations, while its logistics page describes over 1,000 native carrier integrations. Its API connects existing systems to automate tracking and centralize shipment data in real time. The service supports API, extension, and web access. Native CMS activation takes less than two weeks on average, while API or complex integrations may take longer. Plans require at least a 12-month commitment: Essential costs €299.00 per month, Advanced €599.00, and Premium €999.00, each billed with a one-year commitment.
Good
- Branded tracking pages and custom domain
- Proactive delivery and SMS notifications
- Returns portal with exchanges and refunds
- Carrier performance dashboard
- API and extensive integrations
Watch out
- No free plan
- Plans require at least 12 months
- Onboarding support costs extra
Who it suits
It suits brands needing branded tracking, proactive notifications, returns workflows, and carrier performance reporting. It is also aimed at businesses connecting existing systems through integrations or the API.
Verdict
Shipup combines post-purchase communication, returns, claims, and logistics analytics with broad integration options. Its substantial monthly plans and minimum commitment make it a service for organizations prepared for a paid, longer-term deployment.
Plans and prices
From Shipup's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Essential | €299 a month | From €0,00 per package · extra packages billed at the contracted unit price · paid onboarding support · with a one-year commitment |
| Advanced | €599 a month | From €0,00 per package · extra packages billed at the contracted unit price · paid onboarding support · with a one-year commitment |
| Premium | €999 a month | Custom price per package · extra packages billed at the contracted unit price · paid onboarding support · with a one-year commitment |
The facts
Each one read from Shipup's own pages, with the date it was checked.
What it does
- API
- The Shipup API supports direct integration with existing systems to automate shipment tracking and centralize data in real time.checked 30 Sep 2026
- API access
- Yeschecked 21 Sep 2026
- Carrier network
- The logistics dashboard page says Shipup has over 1,000 native integrations with international, regional, and specialized carriers.checked 30 Sep 2026
- Commitment
- Subscriptions have a minimum commitment of 12 months; the page also describes possible 24- or 36-month commitments.checked 30 Sep 2026
- Delivery estimates
- Smart Delivery Estimate displays an estimated delivery date during shopping and updates the ETA on the tracking page.checked 30 Sep 2026
- Delivery experience
- The platform offers proactive delivery notifications and branded tracking pages.checked 30 Sep 2026
- Integrations
- Shipup lists more than 150 integrations, including Shopify, Adobe Commerce, PrestaShop, Klaviyo, Zendesk, and carrier services.checked 30 Sep 2026
- Integration time
- Shipup says activation takes less than two weeks on average for customers using a native CMS integration, while API or complex integrations may take longer.checked 30 Sep 2026
- Logistics analytics
- The logistics dashboard compares carrier performance and supports exporting more than 40 logistics fields.checked 30 Sep 2026
- Product
- Shipup by ZigZag combines order tracking, returns management, delivery incident detection, carrier claims, and logistics performance management in one platform.checked 30 Sep 2026
- Returns
- The returns tools include a branded portal, paid returns, in-store returns, instant exchanges, and store credit refunds.checked 30 Sep 2026
- Security and privacy
- Shipup's privacy policy says it processes personal data in accordance with the GDPR and acts as a processor for customer data handled through its services.checked 30 Sep 2026
- Support
- The pricing page says dedicated onboarding support is available for an additional charge, with terms depending on scope and support level.checked 30 Sep 2026
The company
- Company
- Shipup says it was founded in 2016 and serves more than 700 brands.checked 30 Sep 2026
Money
- Free plan
- Nochecked 21 Sep 2026
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