ServiceNow IT Operations Management

What ServiceNow IT Operations Management is

ServiceNow IT Operations Management is a cloud-based web product for managing IT operations. Its listed capabilities include workflow automation, event correlation, service mapping, log management, and synthetic monitoring. The ITOM Advanced plan includes Discovery, Service Mapping, Certificate Inventory and Management, AI Agent Topology Mapping, API Insights, and Enhanced Automation Playbook. ITOM Prime includes those Advanced capabilities, plus AI Specialists, Event Management, Metric Intelligence, Health Log Analytics, and Service Observability. The product is paid, with pricing available on request; no price is listed for either plan. ServiceNow was founded in 2004 and is headquartered in Santa Clara, California, United States. The plan descriptions outline their included capabilities, so organizations can review the additional event, metric, log analytics, and observability tools in Prime when considering which plan fits their needs.