Community support
Any cluster size · GitHub issues and discussions · public documentation · no guaranteed response time
Checked 2 Oct 2026

Any cluster size · GitHub issues and discussions · public documentation · no guaranteed response time
Checked 2 Oct 2026
Under 25 TB · development and testing only · no license required
Checked 2 Oct 2026
Used storage including replication/erasure-coding overhead · production use requires a paid license
Checked 2 Oct 2026
Used storage including replication/erasure-coding overhead · production use requires a paid license
Checked 2 Oct 2026
Clusters up to 100 TB · private email support · 5-business-day response · 1 advisory hour/month
Checked 2 Oct 2026
Clusters up to 250 TB · private email support · 3-business-day response · 2 advisory hours/month · annual configuration review
Checked 2 Oct 2026
Clusters up to 1 PB · private email support · 2–3-business-day response · 4 advisory hours/month · upgrade guidance · deployment assistance
Checked 2 Oct 2026
Multi-petabyte deployments · private Slack and email · 1-business-day response · 8 advisory hours/month · architecture and deployment assistance
Checked 2 Oct 2026
Revenue-bearing workloads · 1-hour P1 response · private Slack, email, and Zoom · direct engineering escalation · up to 12 advisory hours/month
Checked 2 Oct 2026
5 PB+ · volume discounts · custom contracts and invoicing
Checked 2 Oct 2026