Salesforce Partner Relationship Management

C tier on Partner Portal SoftwareScore 5.9 · #21 of 25

Android app: Not listed
Free plan: No
Paid plans from: $25/mo
Runs on: Web

salesforce.com

Summary

Salesforce Partner Relationship Management (PRM) is a web-based tool for technology companies managing indirect sales channels through partner portals, shared information, and co-selling workflows. Experience Builder provides templates and drag-and-drop tools for partner experiences and individualized scorecards. Partner Tracks supports onboarding with guided walkthroughs, resources, and milestone-based programs. Sales features include lead routing, Einstein lead and opportunity scoring, partner pipeline inspection, and proposal or discount approval workflows using CPQ. Partners can access knowledge articles and chatbots, and support cases can be routed to agents. Dashboards and reports include Einstein-generated insights about revenue potential and possible actions to improve wins. It works with Slack; external systems can connect directly or through MuleSoft, integration partners, or AgentExchange apps. The listed plan costs 25.00 USD per member per month, billed annually. PRM requires a Sales Cloud or CRM license, and Partner Cloud products are separate add-ons. Listed usage limits include 10 custom objects, 5 MB of storage per member, and specified API-call limits.

Who it is for

It suits organizations that sell through partners and need portal, onboarding, lead distribution, and deal workflows. Salesforce names manufacturing, automotive, financial services, technology, communications, and health and life sciences among relevant industries.

What is good

Customizable partner portal experiences and scorecards.
Guided onboarding with milestones.
Includes lead routing and pipeline inspection.
Partner dashboards include generated insights.
Standard Success Plan resources are included.

What to know first

Requires a Sales Cloud or CRM license.
Partner Cloud products are separate add-ons.
No free trial is offered.
Usage limits apply to objects, storage, and API calls.

Verdict

Salesforce PRM combines partner-facing resources with lead, deal, onboarding, and reporting workflows. The separate license requirement and listed usage limits are important considerations alongside its annual per-member price.

Salesforce Partner Relationship Management plans and pricing

All plans

Partner Relationship Management $25/mo annually $25 USD/member/month · Experience Cloud · Deal Management · Channel Analytics salesforce.com · 3 Oct 2026

Compared on partner portal software

Free plan: Nosalesforce.com
Paid from: $25/user/mosalesforce.com
Deal registration: Yessalesforce.com
Lead distribution: Yessalesforce.com
Content library: Yessalesforce.com
Training tools: Yessalesforce.com
Portal branding: customsalesforce.com

Facts

Purpose: PRM helps technology companies grow revenue through indirect channels with partner portals, co-selling, and shared information.salesforce.com · 3 Oct 2026
Partner portal: Experience Builder provides templates and drag-and-drop tools to personalize partner experiences and display individualized scorecards.salesforce.com · 3 Oct 2026
Onboarding: Partner Tracks offers guided walkthroughs, resources, and milestone-based programs to onboard and develop partners.salesforce.com · 3 Oct 2026
Sales workflows: The product supports lead routing, Einstein lead and opportunity scoring, partner pipeline inspection, and approval workflows for proposals and discounts using CPQ.salesforce.com · 3 Oct 2026
Self-service support: Partners can access knowledge articles and chatbots, and cases can be routed to agents; selling support is available from any device.salesforce.com · 3 Oct 2026
Analytics: Out-of-the-box partner dashboards and reports include Einstein-generated insights about revenue potential and actions to improve wins.salesforce.com · 3 Oct 2026
Integrations: The product works with Slack, and Salesforce says external systems may connect directly or through MuleSoft, integration partners, or AgentExchange apps.salesforce.com · 3 Oct 2026
License requirement: Partner Cloud products are separate add-ons for Sales Cloud, and the pricing page says PRM requires a Sales Cloud or CRM license.salesforce.com · 3 Oct 2026
Usage limits: The pricing comparison lists 10 custom objects, 5 MB/member data storage, and 200 API calls/member/day or 10/login/day for PRM.salesforce.com · 3 Oct 2026
Trial: Salesforce says Partner Cloud does not offer a free trial, though teams can test organizations through a workshop or in a sandbox.salesforce.com · 3 Oct 2026
Support: The included Standard Success Plan provides knowledge articles, documentation, Trailhead, and access to the Trailblazer Community.salesforce.com · 3 Oct 2026
Who it serves: Salesforce describes PRM as suited to many industries and specifically names manufacturing, automotive, financial services, technology, communications, and health and life sciences.salesforce.com · 3 Oct 2026