RunSignup
RunSignup provides registration and event-management tools for endurance events, from race promotion and fundraising to race-day operations.
What RunSignup is
RunSignup provides registration and event-management tools for endurance events, from race promotion and fundraising to race-day operations. Participants can sign up through mobile-friendly registration, while organizers can manage them through administrator and self-service options. Each race receives a customizable website and email marketing with unlimited contacts and sends at no charge. Organizers can collect donations during registration or checkout and create individual or team fundraiser pages. The RaceDay CheckIn App supports event check-in. RunSignup also offers an open API and Zapier integration, and event reports can be exported to formats and services including CSV, Google Sheets, Excel, PDF and Dropbox. The company says its payment platform is PCI Level 1 compliant and that participant data is not shared beyond the event owner or director. Free events have no processing fee for a $0 cart. Paid-event processing fees depend on cart total and can be paid by participants, absorbed by the event or split. There are no subscriptions, monthly fees or long-term contracts.
Good
- Free customizable race website and email marketing
- Supports individual and team fundraiser pages
- RaceDay CheckIn App included
- Reports export to multiple formats and services
- No subscriptions, monthly fees or long-term contracts
Watch out
- Paid-event processing fees vary by cart total
- No free trial
Who it suits
RunSignup suits race directors and endurance-event organizers who need registration, fundraising and race-day tools. It also describes tools for running clubs and timers.
Verdict
RunSignup brings registration, communications, fundraising and check-in together for endurance events. Free events have no processing fee for a $0 cart, while paid-event fees are calculated per cart.
Plans and prices
From RunSignup's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free event | Free | No processing fee when cart total is $0 · no subscription or monthly fee · per event |
| RaceDay Suite | $199 a year | Timer technology suite · RaceDay Scoring, CheckIn, RaceJoy, Photos and Mobile tools · per year |
| Standard processing ($0.01–$249.99 cart) | — | 6% + $1 · platform and card fees included · participant, organizer, or 50/50 payment · per cart |
| Standard processing ($1,000+ cart) | — | 4% + $1 · platform and card fees included · participant, organizer, or 50/50 payment · per cart |
| Standard processing ($250–$999.99 cart) | — | 5% + $1 · platform and card fees included · participant, organizer, or 50/50 payment · per cart |
| Registration processing fee | — | Cart total determines fee; fees can be paid by participants, absorbed by the event, or split 50/50 · Per cart: $0.01–$249.99: 6% + $1; $250–$999.99: 5% + $1; $1,000+: 4% + $1 |
| Donation processing fee | — | Donation transactions · Flat 4% of donations to nonprofit payment accounts |
The facts
Each one read from RunSignup's own pages, with the date it was checked.
What it does
- API authentication
- Developers can use partner keys, OAuth-based user access or a deprecated password-based login method.checked 15 Oct 2026
- API license
- RunSignup says its API, headers, documentation and examples are freely usable under the Apache license, while platform content and services remain proprietary.checked 15 Oct 2026
- API terms
- API access requires registration and acceptance of an API developer contract; calls must use HTTPS and the company reserves the right to add future API fees.checked 15 Oct 2026
- Core registration
- The platform provides mobile-friendly registration, participant self-service, access sharing and reporting.checked 15 Oct 2026
- Data export
- Event reports can export to CSV, Google Sheets, Excel, PDF, Mailchimp, Dropbox, Hy-Tek, Webscorer.com, and Build Bib Labels.checked 2 Oct 2026
- Data handling
- The security document says participant data is not sold or shared outside the event owner or director, and payment-card data is stored by a PCI Level 1 vendor.checked 15 Oct 2026
- Developer examples
- The getting-started documentation links PHP examples in the RunSignup-Team OpenSource GitHub repository.checked 15 Oct 2026
- Documentation and support
- The help center provides searchable how-to articles, webinars, videos and topic folders covering registration, fundraising, check-in, integrations and API use.checked 15 Oct 2026
- Email marketing
- RunSignup includes free email marketing with unlimited contacts, unlimited sends and personalization elements.checked 15 Oct 2026
- Fundraising
- The service supports donations, individual and team peer-to-peer fundraisers, goals, leaderboards, badges and fundraiser reports.checked 15 Oct 2026
- Integrations
- The marketplace lists Zapier, Google Analytics 4, Salesforce, DonorPerfect, Mailchimp, Dropbox, Twilio, RaceJoy, Active Network, MapMyRun and numerous timing systems.checked 15 Oct 2026
- Intended users
- RunSignup describes its platform as serving race directors and endurance events, and says it also offers tools for running clubs and timers.checked 2 Oct 2026
- Limit: G2 navigation and banking
- A G2 reviewer says the many menus make options difficult to find and reports being unable to sync a bank account for direct deposit.checked 15 Oct 2026
- Limit: PissedConsumer complaints
- The page summarizes complaints about billing or refund delays, difficulty reaching live support and occasional missing race items.checked 15 Oct 2026
- Limit: Race Directors HQ verification
- A reviewer reports that bank-account verification remained pending into the next day and support quoted a 48-hour process.checked 15 Oct 2026
- Limits and fees
- The company says there are no subscriptions, monthly fees, or long-term contracts; paid-event processing fees are calculated per cart, not per registration.checked 2 Oct 2026
- Payment options
- Organizers can pass processing fees to registrants, absorb them, or split them evenly.checked 15 Oct 2026
- Praise: G2 feature breadth
- G2 reviewers praise the ability to handle reports, email, contact imports and VIP registration links in one system.checked 15 Oct 2026
The company
- Company ownership
- RunSignup describes itself as employee-owned, while LinkedIn lists the company as privately held.checked 15 Oct 2026
- Company scale
- LinkedIn lists 51–200 employees and 67 visible employees, with headquarters at 300 Mill Street, Suite 200, Moorestown, New Jersey.checked 15 Oct 2026
- Founded
- LinkedIn and the company history identify 2010 as the founding year, with Bob Bickel as founder.checked 15 Oct 2026
- Headquarters
- Moorestown, New Jersey, United Stateschecked 28 Sep 2026
Where it runs
- Limit: RaceJoy app
- Google Play reviewers report installation, access and support problems, and the app may collect or share location and personal information.checked 15 Oct 2026
Money
- Limit: TrustRadius refund cost
- A TrustRadius reviewer says the refund mechanism should be less expensive.checked 15 Oct 2026
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