Ruijie Cloud
Ruijie Cloud is a cloud service for managing network devices, monitoring networks, configuring and remotely controlling equipment, and handling authenticatio…
What Ruijie Cloud is
Ruijie Cloud is a cloud service for managing network devices, monitoring networks, configuring and remotely controlling equipment, and handling authentication and marketing. Ruijie names chain stores, small and medium enterprises, headquarters with branches, operator networks, and other lightweight scenarios as use cases. Wireless management includes automatic channel and power adjustment, radio-frequency management, and Layer 2 and Layer 3 roaming. Project lifecycle tools include AI Heatmap, SON 2.0, E-WorkFlow, AI Optimization, and AI Diagnostics. Administrators can view real-time topology and device statistics, receive alarm notifications, share projects for remote technical support, and optimize Wi-Fi. Other tools include remote reboot, parental control, password changes, AP Mesh, AI roaming, load balancing, captive portals, app and flow control, spectrum scans, and PoE on/off. AI Heatmap is available in Ruijie Cloud and the Ruijie Reyee App; SON 2.0 setup is managed in the app. The service integrates RG-MTFi routers with Ruijie MACC for centralized configuration and status management, and can display vehicle locations through Google Maps. Basic features are free for supported Ruijie cloud-managed networking devices; advanced features may become chargeable, but no price or plan details are listed.
Good
- Basic features are free for supported devices.
- Includes automatic channel and power adjustment.
- Provides topology, device statistics, and alarm notifications.
- Supports guest access and roaming optimization.
- Offers remote technical support through project sharing.
Watch out
- Free basic features apply to supported Ruijie devices.
- Advanced features may be chargeable in the future.
- No price or plan details are listed for advanced features.
Who it suits
Ruijie Cloud suits organizations such as chain stores, small and medium enterprises, and headquarters with branch networks that use supported Ruijie cloud-managed devices.
Verdict
Ruijie Cloud offers remote device management alongside wireless controls, diagnostics, and support tools. Its basic features are free for supported Ruijie cloud-managed hardware, while advanced-feature pricing is unspecified.
Plans and prices
From Ruijie Cloud's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Ruijie Cloud basic features | Free | Free lifetime service for basic features · supported Ruijie cloud-managed networking devices |
| Ruijie Cloud basic service | Free | Basic features · Supported cloud-managed Ruijie devices · Free lifetime service; advanced features may be charged in future |
| Advanced features | Priced on request | The page says advanced features may be chargeable in the future; it gives no price or plan details |
The facts
Each one read from Ruijie Cloud's own pages, with the date it was checked.
What it does
- AI project tools
- The project lifecycle features listed include AI Heatmap, SON 2.0, E-WorkFlow, AI Optimization, and AI Diagnostics.checked 4 Oct 2026
- Alarm notifications
- Alarm notifications are provided to help identify network failures quickly.checked 15 Oct 2026
- API access
- Ruijie says API access requires an application by email, device serial numbers and customer details; SME devices may receive direct access while SMB requests go to R&D.checked 15 Oct 2026
- API limitation
- A user with API access reported permission errors for client-history endpoints, showing that access can vary by endpoint or account.checked 15 Oct 2026
- Authentication
- The platform supports authentication management, including Facebook social authentication through a captive portal.checked 15 Oct 2026
- Automatic wireless control
- Wireless functions include automatic channel and power adjustment plus radio-frequency optimization.checked 15 Oct 2026
- Auto provisioning
- For retail deployments, plug-and-play access points can be provisioned automatically without manual intervention.checked 15 Oct 2026
- Centralized management
- It centrally manages access points and other devices distributed across cities and store locations.checked 15 Oct 2026
- Documentation
- The help center lists quick-start guides, network planning, optimization, monitoring, security, authentication, device configuration, SD-WAN and API documentation.checked 15 Oct 2026
- GPS integration
- The RG-MTFi and MACC integration can display vehicle locations on Google Maps in real time or historically.checked 15 Oct 2026
- Integrations
- The maker describes RG-MTFi router integration with Ruijie MACC for centralized configuration and status management, and Google Maps display of real-time or historical vehicle locations.checked 4 Oct 2026
- Limit: connectivity dependency
- An independent Ruijie reseller guide says devices can appear offline when VLANs, DHCP, firewall rules, authentication systems or Internet access prevent cloud packets from reaching Ruijie Cloud.checked 15 Oct 2026
- Limit: Google Play complaint
- A Google Play reviewer reported that voucher codes could not be entered or authenticated correctly and raised concerns about possible VPN bypass or unauthorized use.checked 15 Oct 2026
- Limit: portal outage report
- A Ruijie Community thread documents blank-page and login failures in the cloud portal across multiple devices and browsers before the issue was later resolved.checked 15 Oct 2026
- Limit: Trustpilot support complaints
- Both Trustpilot reviews gave one star and complained about unavailable telephone support and ineffective live-chat escalation.checked 15 Oct 2026
The company
- Company
- Ruijie Networks describes itself as a provider of network infrastructure and solutions for data centers, campuses, and enterprises worldwide.checked 4 Oct 2026
- Company founding
- LinkedIn states that Ruijie Networks was founded in 2003.checked 15 Oct 2026
- Company global reach
- LinkedIn says the company operates in more than 100 countries and has eight research and development centers.checked 15 Oct 2026
- Company headquarters and size
- LinkedIn lists Beijing, China as headquarters and a company size of 5,001–10,000 employees.checked 15 Oct 2026
- Company legal name
- Crunchbase lists the legal name as Ruijie Networks Co., Ltd. and the stock symbol as SZSE:301165.checked 15 Oct 2026
- Company product scope
- Crunchbase says Ruijie develops eight product lines including switches, routers, wireless, cloud, security, gateways, IT management and authentication/accounting.checked 15 Oct 2026
- Founded
- Ruijie's About page states it was established in 2000.checked 4 Oct 2026
- Headquarters
- Ruijie's contact page lists Ruijie Networks Co., Ltd. at Building 19, Juyuanzhou Industrial Park, No. 618 Jinshan Road, Cangshan District, Fuzhou, Fujian, China.checked 4 Oct 2026
Where it runs
- Limit: Apple App Store
- Apple reviewers reported that the app could not switch to Chinese and that one iPad user could not use it.checked 15 Oct 2026
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