Return Prime
Return Prime manages post-purchase returns and exchanges for Shopify stores through a customer portal branded for the merchant.
What Return Prime is
Return Prime manages post-purchase returns and exchanges for Shopify stores through a customer portal branded for the merchant. Merchants can create rules to approve or reject returns based on the reason, product, and return window. The return flow can present exchanges, store credit, refunds, or upsells. The app generates return labels, tracks shipments, and sends status updates automatically. It says it connects with more than 100 warehouse-management and logistics tools, including Klaviyo, UPS, USPS, Yotpo, and Zapier. The customer portal supports multiple languages; the Shopify App Store listing identifies English. The free Start plan allows five requests per month, one user, one logistics connection, and store-credit refunds. Paid plans listed are Grow at $19.99 a month, Thrive AI at $79.99 a month, and Scale at $149.99 a month. Grow, Thrive AI, and Scale each list a 15-day free trial. Scale includes API and webhook access. The service is identified as a service of Appsdart Solutions Private Limited, also named Appsdart Pvt. Ltd.
Good
- Free Start plan allows five requests per month.
- Can automate return approvals and rejections.
- Generates labels and tracks return shipments.
- Connects with more than 100 logistics tools.
- Three paid plans list 15-day trials.
Watch out
- Start limits users to one.
- Start allows one logistics connection.
- Scale costs $149.99 a month.
Who it suits
Return Prime suits Shopify merchants, particularly growing direct-to-consumer brands, that want a branded returns portal and automated return workflows. Its plans offer different request allowances and logistics connections.
Verdict
Return Prime combines a branded Shopify returns portal with configurable rules, shipment tracking, and multiple refund or exchange options. The free plan has limited monthly requests, while API and webhook access are listed for Scale.
Plans and prices
From Return Prime's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Start | Free | 5 requests/month · 1 user · 1 logistics connection · store credit refunds |
| Grow | $19.99 a month | 60 requests/month · $0.49 per additional request · 2 users · up to 2 logistics connections · $19.99 / month; recurring and usage-based charges billed every 30 days |
| Thrive AI | $79.99 a month | 180 requests/month · $0.79 per additional request · intelligent exchange discounts · intelligent return fees · $79.99 / month; recurring and usage-based charges billed every 30 days |
| Scale | $149.99 a month | 450+ requests/month · $0.49 per additional request · unlimited users and logistics/integrations · API and webhook access · $149.99 / month; recurring and usage-based charges billed every 30 days |
The facts
Each one read from Return Prime's own pages, with the date it was checked.
What it does
- API access
- Webhook and API access are listed as Scale plan features.checked 4 Oct 2026
- Automation
- Merchants can set rules to automatically approve or reject returns based on reason, product, and return window.checked 4 Oct 2026
- Integrations
- Return Prime says it connects with more than 100 WMS and logistics tools; named examples include Klaviyo, UPS, USPS, Yotpo, and Zapier.checked 4 Oct 2026
- Labels and tracking
- The app generates return labels, tracks shipments, and sends status updates automatically.checked 4 Oct 2026
- Language
- The customer portal supports multiple languages; the Shopify App Store listing identifies English as a language.checked 4 Oct 2026
- Merchant audience
- The Shopify App Store describes Return Prime as a returns and exchanges platform for growing direct-to-consumer brands.checked 4 Oct 2026
- Product
- Return Prime manages post-purchase returns and exchanges for Shopify stores through a branded customer portal.checked 4 Oct 2026
- Revenue recovery
- The return flow can offer exchanges, store credit, refunds, and upsells.checked 4 Oct 2026
- Support
- The listing advertises 24x7 support, and Grow includes 24x7 live support.checked 4 Oct 2026
The company
- Maker
- The terms identify Return Prime as a service of Appsdart Solutions Private Limited, an Indian company.checked 4 Oct 2026
- Maker identity
- The pricing page footer identifies Appsdart Pvt. Ltd.checked 4 Oct 2026
Money
- Trial
- The Grow, Thrive AI, and Scale plans each list a 15-day free trial.checked 4 Oct 2026
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