rediCASE
rediCASE is a web-based client and case management system for health, community, nonprofit, government, and education service providers.
What rediCASE is
rediCASE is a web-based client and case management system for health, community, nonprofit, government, and education service providers. It records case plans, programs, incidents, assessments, outcomes, service contacts, and case notes. Waitlist and referral tools follow clients from inquiry through assessment and assignment, with options to prioritize cases and record referral details and wait times. The Dynamic Page Designer and eForms support work pages, case plans, assessment forms, and support reports, with over 50 configuration options. Outcome measures include screeners such as K10, DASS21, AUDIT, IRIS, and HoNOS, alongside customizable and matched-pair reports. Reporting includes standard government-compliant reports and a builder for custom queries and templated or ad-hoc reports. Communication features include correspondence templates, telehealth video calls, and secure messaging. Appointment features can bring external team calendars into the rediCASE view. Customers can use a hosted subscription or install the system on their own server; hosted installations receive automatic software updates. Pricing is on request and depends on hosting and system usage. RediCASE launched in 2012.
Good
- Tracks cases, programs, incidents, and outcomes.
- Referral tools record details and wait times.
- Offers over 50 eForms configuration options.
- Includes government-compliant reports and a Report Builder.
- Hosted customers receive automatic software updates.
Watch out
- No free plan.
- Pricing is available on request.
- Customisation on the site licence costs extra.
- JavaScript must be enabled.
Who it suits
rediCASE suits service providers managing client cases, programs, referrals, assessments, and outcomes. Its hosted and self-hosted options serve organizations that need to choose where the system is installed.
Verdict
rediCASE covers case records, intake, outcome measures, reporting, and communications for service providers. Pricing depends on hosting and usage, so organizations should clarify the scope of a subscription or site licence before choosing.
Plans and prices
From rediCASE's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Community Support Program | Priced on request | For very small community services; Core Version · Low entry subscription fee for a minimum 12-month period; contact Redbourne for pricing. |
| Hosted subscription | Priced on request | Pricing depends on hosting and system usage · Annual or monthly subscription; contact Redbourne for pricing. |
| Site Software Licence | Priced on request | Customisation available at additional cost · Upfront software purchase with a small annual support fee; contact Redbourne for pricing. |
The facts
Each one read from rediCASE's own pages, with the date it was checked.
Where it runs
- Browser support
- The maker lists current versions of Internet Explorer/Edge, Mozilla Firefox, Apple Safari and Google Chrome as supported browsers, and says JavaScript must be enabled.checked 9 Oct 2026
What it does
- Case and program management
- The system records case plans, programs, incidents, assessments, outcomes, service contacts and case notes.checked 9 Oct 2026
- Communication
- Features include correspondence templates, telehealth video calls and secure messaging; the maker says its secure messaging meets Australian Digital Health Agency Secure Messaging Industry Offer development requirements.checked 9 Oct 2026
- Forms and customization
- Its Dynamic Page Designer with eForms supports designing work pages, case plans, assessment forms and support reports, with over 50 configuration options.checked 9 Oct 2026
- Hosting
- Customers can have rediCASE installed on their own server or hosted by Redbourne in its secure data centre; the hosted option receives automatic software updates.checked 9 Oct 2026
- Intake and referrals
- The waitlist and referral tools track clients from inquiry through assessment and assignment, and can prioritize clients and record referral details and wait times.checked 9 Oct 2026
- Integrations
- The appointment feature can integrate external team calendars into the rediCASE view, according to the maker.checked 9 Oct 2026
- Outcome measures
- rediCASE supports screeners including K10, DASS21, AUDIT, IRIS and HoNOS, and can produce customisable and matched-pair reports.checked 9 Oct 2026
- Purpose
- rediCASE is a web-based client and case management system for health, community, nonprofit, government and education service providers.checked 9 Oct 2026
- Reporting
- The system includes standard government-compliant reports and a Report Builder for custom queries and templated or ad-hoc reports.checked 9 Oct 2026
- Security
- The maker says rediCASE uses multi-factor authentication and that its parent company, Redbourne Group, is ISO 27001 certified and has achieved Essential 8 Level 3 maturity.checked 9 Oct 2026
- Support
- The support page advertises unlimited support and offers user manuals, support materials and tailored one-to-one training by remote access, video link or phone.checked 9 Oct 2026
The company
- Company history
- Redbourne Group says it was founded in Brisbane in 2000, and rediCASE launched in 2012.checked 9 Oct 2026
- Founded
- 2012checked 28 Sep 2026
- Headquarters
- Chermside, Queensland, Australiachecked 28 Sep 2026
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