PostCo Returns
PostCo Returns automates ecommerce returns and offers exchanges, store credit, and other options intended to retain revenue.
What PostCo Returns is
PostCo Returns automates ecommerce returns and offers exchanges, store credit, and other options intended to retain revenue. Its branded returns portal can be styled to match a store. Customers can exchange for products in the storefront, including multiple or higher-value items, and pay the difference. With Instant Exchange, a replacement can ship after approval before the returned item arrives; a card charge applies if the customer misses the stated 18-day shipback window. Unlimited policy rules and workflows can apply return windows, final-sale restrictions, refund eligibility, and approval requirements. PostCo generates labels, QR codes, and tracking, and supports international returns with customs invoices. It lists Royal Mail, USPS, UPS, FedEx, DHL Express, and Australia Post among supported carriers. Return data can be sent to WMS and 3PL systems, which can send warehouse updates back for further processing. The portal can collect label fees and exchange upsell payments through Stripe or Shopify Payments. A dedicated EU withdrawal flow tracks a 14-day eligibility window and supports refunds to the original payment method. Pricing includes a free Checkout+ plan that requires Checkout+ to be enabled, and a Platform plan at $179 a month.
Good
- Provides a store-styled returns portal.
- Supports exchanges, store credit, labels, and tracking.
- Automates rules for return windows and approvals.
- Handles international returns with customs invoices.
- Offers WMS and 3PL data exchange.
Watch out
- Checkout+ free plan requires Checkout+ enabled.
- Platform plan costs $179 a month.
- Instant Exchange can trigger a card charge after the 18-day shipback window.
Who it suits
PostCo Returns may suit ecommerce brands seeking to automate returns and offer exchanges or store credit. The free Checkout+ option requires Checkout+ to be enabled on the store.
Verdict
PostCo Returns combines customer return options with policy workflows, shipping tools, and warehouse connections. Check which pricing path fits your store and note the stated shipback window for Instant Exchange.
Plans and prices
From PostCo Returns's own pricing page, checked 2 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Checkout+ | Free | Checkout+ must be enabled · unlimited returns, order edits and upsells · every PostCo app included |
| Platform | $179 a month | Up to 100 returns · unlimited order edits and upsells · volume tiers; talk to sales above 400 returns/month · $179/ month |
The facts
Each one read from PostCo Returns's own pages, with the date it was checked.
What it does
- API
- PostCo documents a REST API that uses JSON responses to access and manage return orders.checked 2 Oct 2026
- Audience and dependency
- Checkout+ pricing requires Checkout+ to be enabled on the store, while the paid Platform subscription is described for brands not offering Checkout+.checked 2 Oct 2026
- Branded portal
- The product provides a branded returns portal that can be styled to match a store.checked 2 Oct 2026
- EU withdrawal
- A dedicated EU withdrawal flow tracks the 14-day eligibility window and supports refunds to the original payment method.checked 2 Oct 2026
- Exchanges
- Customers can exchange for products in the storefront, including multiple or higher-value items, and pay the difference.checked 2 Oct 2026
- Instant exchange
- Instant Exchange can ship a replacement after approval before the returned item arrives, with a card charge if the customer misses the stated 18-day shipback window.checked 2 Oct 2026
- International returns
- PostCo says it supports international returns and generates customs invoices for them.checked 2 Oct 2026
- Labels and carriers
- The service generates return labels, QR codes and tracking and lists Royal Mail, USPS, UPS, FedEx, DHL Express and Australia Post among supported carriers.checked 2 Oct 2026
- Payment integrations
- The returns portal can collect label fees and exchange upsell payments through a connected Stripe account or Shopify Payments.checked 2 Oct 2026
- Policy automation
- Unlimited policy rules and workflows can enforce return windows, final-sale rules, refund eligibility and approvals.checked 2 Oct 2026
- Purpose
- PostCo Returns automates ecommerce returns and offers exchanges, store credit and other options intended to retain revenue.checked 2 Oct 2026
- Shopify availability
- The Shopify App Store listing describes the app as free to install and states that paid Platform plans include a 14-day free trial.checked 2 Oct 2026
- Support
- The company site advertises support 24 hours a day, five days a week.checked 2 Oct 2026
- Warehouse integrations
- PostCo can send return data to WMS and 3PL systems and receive warehouse updates to trigger subsequent processing.checked 2 Oct 2026
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