PanConnect
PanConnect is a digital housing platform from Housing Insight for housing providers.
What PanConnect is
PanConnect is a digital housing platform from Housing Insight for housing providers. Its resident app and portal give people a direct way to communicate and access tenancy information and services, including raising maintenance requests and making rent payments. Staff can use Arrears Manager to analyze and prioritize rents and arrears, including sub-accounts and former tenant accounts, and arrange payment plans using payment behaviour and resident income patterns. Case Manager brings together a priority list, related data and documents, digital forms, and housing workflows with mandatory fields. Staff can continue case work offline; updates reach the back-office system when connectivity returns. Performance dashboards draw from multiple back-office systems, and customers can help shape reports for their requirements. PanConnect connects with key systems and writes information back, using system-specific APIs where possible. It adds a layer to core back-office systems rather than replacing a housing management system. Apps are available on Android and iOS, alongside web access, and can be branded with a housing association’s logo and colours. Pricing is on request.
Good
- Residents can raise repairs and make rent payments digitally.
- Staff can prioritize arrears and arrange income-aligned payment plans.
- Case work can continue without an internet connection.
- Dashboards combine data from multiple back-office systems.
- Mobile apps can use a housing association’s branding.
Watch out
- Pricing is available only on request.
- It enhances rather than replaces a housing management system.
- Offline updates reach the back-office system after connectivity returns.
Who it suits
PanConnect suits UK housing providers seeking digital tools for resident communications, tenancy requests, rent payments, arrears work, and staff case management. It is designed for social housing operations and works alongside core back-office systems.
Verdict
PanConnect combines resident-facing digital services with staff tools for arrears, cases, and performance reporting. It may suit housing providers that want an additional layer for existing back-office systems, with pricing discussed on request.
The facts
Each one read from PanConnect's own pages, with the date it was checked.
What it does
- Arrears management
- Arrears Manager supports analysis and prioritisation of rents and arrears, including sub-accounts and former tenant accounts.checked 7 Oct 2026
- Audience
- Housing Insight says its software supports housing providers across the UK and is designed for social housing operations.checked 7 Oct 2026
- Case management
- Case Manager gives staff a real-time priority list, related data and documents, digital forms, and housing-specific workflows with mandatory fields.checked 7 Oct 2026
- Dashboards
- Performance dashboards use data from multiple back-office systems, and customers are involved in creating reports for their requirements.checked 7 Oct 2026
- Integrations
- PanConnect pulls data from key systems and writes information back; it uses system-specific APIs where possible and works with system providers on alternatives when needed.checked 7 Oct 2026
- Offline use
- Staff can continue working on cases without an internet connection, with updates sent to the back-office system when connectivity returns.checked 7 Oct 2026
- Offline work
- Staff can continue case work without internet access, with updates sent to the back-office system when connectivity returns.checked 7 Oct 2026
- Payment behaviour
- Staff can review payment patterns and arrange payment plans aligned with residents’ income patterns.checked 7 Oct 2026
- Product scope
- PanConnect is described as a layer that enhances core back-office systems rather than a housing management system.checked 7 Oct 2026
- Purpose
- PanConnect provides digital housing solutions for housing providers to help staff work efficiently and connect with residents.checked 7 Oct 2026
- Resident engagement
- Its app and portal provide a direct communication channel and a central place for residents to access information and services.checked 7 Oct 2026
- Resident requests
- Residents can use digital communications for tenancy processes including raising repairs and making payments.checked 7 Oct 2026
- Security
- The maker says case data is held securely during offline work; its privacy policy says it uses commercially acceptable protections but cannot guarantee absolute security.checked 7 Oct 2026
- Support
- Housing Insight says it provides customer support and describes its support as part of its customer offering.checked 7 Oct 2026
The company
- Founded
- 2016checked 28 Sep 2026
- Headquarters
- Sawston, Cambridge, United Kingdomchecked 28 Sep 2026
- Maker
- Housing Insight Limited is based at South Cambridge Business Park in Sawston, Cambridge, and says it has provided social housing software solutions since 2016.checked 7 Oct 2026
- Maker and history
- Housing Insight says it has provided social housing software solutions since 2016 and serves housing providers across the UK.checked 7 Oct 2026
Where it runs
- Mobile apps
- The customer apps are distributed through app stores and can be customised with a housing association’s logo and colour palette.checked 7 Oct 2026
Money
- Payment plans
- Staff can use payment behaviour and resident income patterns to arrange payment plans.checked 7 Oct 2026
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Entrata
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