Ombea
The facts below are what the maker publishes about Ombea, checked and dated. Our editors have not written about it yet.
Plans and prices
From Ombea's own pricing page, checked 11 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| ExpressPod small feedback terminal | $35 a month | small smiley feedback terminal; price may vary by touchpoint count and other feedback tools |
The facts
Each one read from Ombea's own pages, with the date it was checked.
What it does
- AI guidance
- Ombea says its AI identifies where teams can have the most impact and turns feedback into priorities.checked 11 Oct 2001
- Analytics
- Ombea offers analytics intended to show the what, why, and where behind feedback and provide a centralized view across outlets and channels.checked 11 Oct 2001
- Anonymous responses
- Yeschecked 20 Sep 2001
- Data retention
- The processor privacy policy says Ombea retains personal data for the period specified by the customer controller and deletes or anonymizes it on that controller's direction, subject to legal requirements.checked 11 Oct 2001
- Desktop downloads
- Ombea Response offers a Windows download, while Ombea Response 360 offers Windows and Mac downloads.checked 11 Oct 2001
- Feedback channels
- The platform collects feedback through SMS, email, on-site terminals, app and website widgets, desktop widgets, self-checkout screens, QR codes, Google Reviews, and Trustpilot.checked 11 Oct 2001
- Frontline workflow
- The Experience Inbox provides alerts, collaboration, task delegation, and personal notes for frontline teams.checked 11 Oct 2001
- Integrations
- Ombea says it can connect with loyalty, HR, and BI platforms; its platform page also names Google Reviews and Trustpilot.checked 11 Oct 2001
- Live polling
- Yeschecked 20 Sep 2001
- Purpose
- Ombea describes itself as an AI-powered experience management platform for turning customer and employee feedback into continuous improvements.checked 11 Oct 2001
- Quiz mode
- Yeschecked 20 Sep 2001
- Security and privacy
- Ombea's processor privacy policy says it processes EU/EEA and UK customer data within the EU/EEA, Switzerland, and UK, with Standard Contractual Clauses governing transfers outside those territories.checked 11 Oct 2001
- Support
- Ombea directs customers to its Help Center and says its support team can be contacted by email, phone, or chat.checked 11 Oct 2001
- Supported users
- Ombea says its terminals are intended for gathering feedback from customers, employees, patients, passengers, and students.checked 11 Oct 2001
- Terminal features
- The terminals offer multiple sizes and mounting options, customizable designs, and AI-powered reporting and alerts.checked 11 Oct 2001
- Terminal models
- The feedback terminal page lists ExpressPod Small, ExpressPod Large, and ExpressTab; pricing is provided by quote on that page.checked 11 Oct 2001
The company
- Headquarters
- Stockholm, Swedenchecked 28 Sep 2001
Where it runs
- Notable platform requirement
- Ombea Response for PowerPoint requires Microsoft Office desktop software; the listed Office 365 support excludes Microsoft Store and browser-based versions.checked 11 Oct 2001
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