NICE NEVA
NICE NEVA is robotic process automation software for front- and back-office employees, including agents handling live customer interactions.
What NICE NEVA is
NICE NEVA is robotic process automation software for front- and back-office employees, including agents handling live customer interactions. It automates repetitive desktop work, form filling, customer-data retrieval, workflow guidance, and backend tasks. During interactions, it can provide context-specific next-best-action guidance such as reminders, disclosures, sales practices, and product details. NEVA includes attended automation, unattended server-based robots, document processing, and bot orchestration. Automation Finder uses machine learning to analyze desktop activity, map processes, prioritize automation candidates, and turn recommended sequences into flows; collected activity can include keystrokes, mouse selections, applications, pages, field entries, and handle time, with anonymization options. NEVA Studio offers drag-and-drop and low-code tools in a hybrid cloud/native application, saving projects locally. NEVA Assist monitors desktop actions, while NEVA In-App embeds in web applications. Pricing is on request, with no free plan but a free trial. NICE was founded in 1986 and is headquartered in Hoboken, New Jersey.
Good
- Automates forms, data entry, and backend tasks
- Provides real-time next-action guidance
- Automation Finder maps desktop processes
- Low-code Studio saves projects locally
- Supports attended and unattended automation
Watch out
- Pricing is available only on request
- No free plan
- Desktop activity monitoring collects detailed action data
- Some components require a native desktop installation
Who it suits
It suits organizations automating agent and administrative workflows across desktop applications. Teams needing attended guidance, unattended robots, process discovery, or low-code automation can consider its hybrid deployment.
Verdict
NICE NEVA combines agent assistance, process discovery, and attended or unattended automation. Buyers should clarify pricing, privacy handling, and the hybrid desktop requirements before choosing it.
The facts
Each one read from NICE NEVA's own pages, with the date it was checked.
What it does
- Agent assistance
- NEVA works alongside agents in real time to fill forms, retrieve and populate customer information across systems, guide workflows, and execute backend tasks.checked 9 Oct 2026
- Audience
- NEVA is described as an employee virtual attendant for front- and back-office employees, including agents handling live customer interactions.checked 9 Oct 2026
- Automation design
- NEVA Studio provides drag-and-drop functionality and low-code components for business users to build automations without development-team support.checked 9 Oct 2026
- Automation discovery
- Automation Finder is included with NEVA and uses unsupervised machine learning to help enterprise centers of excellence identify automation candidates.checked 9 Oct 2026
- Backend tasks
- NEVA can execute backend tasks without agents switching between applications.checked 9 Oct 2026
- Data collected
- Automation Finder collects and analyzes desktop activity data such as keystrokes, mouse selections, applications, pages visited, field entries and handle time.checked 9 Oct 2026
- Data entry
- NEVA can automate repetitive data entry and form filling and retrieve and populate customer information across multiple systems.checked 9 Oct 2026
- Data privacy
- Automation Finder says collected data is handled securely and offers an option to anonymize specific applications and data types.checked 9 Oct 2026
- Desktop data
- NEVA Assist resides on each employee’s desktop and monitors mouse clicks, keyboard strokes, and other real-time desktop actions.checked 9 Oct 2026
- Desktop integration
- NEVA In-App can be tailored for web applications such as CRM systems and knowledge portals, with its interface embedded in call-center applications.checked 9 Oct 2026
- Development tools
- NEVA Studio includes a native debugger, built-in automatic testing and a layered development approach.checked 9 Oct 2026
- Discovery data
- Automation Finder analyzes desktop actions such as keystrokes, mouse selections, applications, pages visited, field entries, and handle time, with options to anonymize specific applications and data types.checked 9 Oct 2026
- Guidance
- NEVA provides context-specific next-best-action guidance, including disclosures, reminders, sales practices, and product details.checked 9 Oct 2026
- Live assistance
- NEVA works alongside agents in real time, guiding them through workflows during live interactions.checked 9 Oct 2026
- Local projects
- The NEVA Studio brochure says developed projects are saved locally for privacy and security.checked 9 Oct 2026
- Pricing
- NICE’s public pricing page lists CXone package prices, while the opened page does not list a NEVA-specific price.checked 9 Oct 2026
- Process discovery
- Automation Finder is included with the NEVA desktop bot license and uses machine learning to identify and prioritize automation candidates.checked 9 Oct 2026
- Purpose
- NEVA automates routine desktop activities and repetitive agent tasks so agents can focus on customer interactions.checked 9 Oct 2026
- Studio deployment
- NEVA Studio is a hybrid application with a component on the NICE cloud and a native application installed on the developer’s desktop; projects are saved locally.checked 9 Oct 2026
The company
- Company
- NiCE describes its AI-powered platforms as serving organizations across more than 150 countries.checked 9 Oct 2026
- Founded
- 1986checked 28 Sep 2026
- Headquarters
- NiCE lists headquarters in Ra’anana, Israel and Hoboken, New Jersey.checked 9 Oct 2026
Where it runs
- Process mapping
- Automation Finder continuously maps and prioritizes processes and can convert recommended process sequences into active automation flows.checked 9 Oct 2026
- Studio application
- NEVA Studio is a hybrid application with part running on NICE’s cloud and part installed on the developer’s desktop as a native application.checked 9 Oct 2026
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