NHS Service Finder
NHS Service Finder is a free web service for health and social care professionals working in England.
What NHS Service Finder is
NHS Service Finder is a free web service for health and social care professionals working in England. It helps them locate local NHS services and direct patients to appropriate care. It covers over 160 searchable service types, including GP surgeries, pharmacies, urgent treatment centres, mental health services and social care. Listings can include contact details, eligibility criteria, referral instructions, maps and directions; public service information can also be emailed to patients. Information is drawn from the Urgent and Emergency Care Directory of Services and the NHS website. Results depend on the information regional teams have completed, and local commissioning can affect their quality and breadth. The service works on mobile, tablet or desktop with an internet connection. Access requires a Care Identity (CIS2), and NHS England’s Service Finder uses multi-factor authentication. Each person must use an individual account; shared accounts are no longer supported. The service runs around the clock year-round, while support is available weekdays from 8am to 6pm, excluding bank holidays.
Good
- Covers over 160 searchable service types
- Listings can include referral instructions and directions
- Public service information can be emailed to patients
- Works on mobile, tablet and desktop
- Available 24 hours a day, 365 days a year
Watch out
- Limited to professionals in England
- Requires a Care Identity and multi-factor authentication
- Shared accounts are not supported
- Results depend on regional information and commissioning
Who it suits
It is intended for health and social care professionals in England, not personal or general public use. Users need a Care Identity and an individual account.
Verdict
NHS Service Finder helps eligible professionals find local services and share relevant information with patients. Its coverage depends in part on regional data, and access requires individual authenticated accounts.
Plans and prices
From NHS Service Finder's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | Free to use · for health and social care professionals in England |
The facts
Each one read from NHS Service Finder's own pages, with the date it was checked.
What it does
- Account limit
- Shared accounts used by multiple people are no longer supported; users must create their own account.checked 4 Oct 2026
- Authentication
- Access requires a Care Identity (CIS2), and NHS England’s Service Finder uses multi-factor authentication.checked 4 Oct 2026
- Availability and support
- The service operates 24 hours a day, 365 days a year, with support from 8am to 6pm Monday to Friday, excluding bank holidays.checked 4 Oct 2026
- Coverage limitation
- Search results depend on how much information regional teams have completed, and local commissioning can affect the quality and breadth of results.checked 4 Oct 2026
- Data sources
- Service information is retrieved from the Urgent and Emergency Care Directory of Services and the NHS website.checked 4 Oct 2026
- Eligible users
- The service is available to professionals working in a health or social care setting in England and is not intended for personal or general public use.checked 4 Oct 2026
- Purpose
- NHS Service Finder helps health and social care professionals find local NHS services and signpost patients to appropriate care.checked 4 Oct 2026
- Search coverage
- The service lists over 160 searchable service types, including GP surgeries, pharmacies, urgent treatment centres, mental health services and social care.checked 4 Oct 2026
- Service information
- Users can view contact details, eligibility criteria, referral instructions, maps and directions, and public service information can be emailed to patients.checked 4 Oct 2026
- Support contact
- The page lists email support and telephone number 0300 303 5035 for urgent queries.checked 4 Oct 2026
- Usage
- The page reports 80,000 registered users and over 10,000 pages of service information viewed daily across all seven NHS regions.checked 4 Oct 2026
Where it runs
- Devices
- The service works on mobile, tablet or desktop with an internet connection.checked 4 Oct 2026
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