MyOrderBox

Overview

MyOrderBox is restaurant delivery management software that connects order dispatch, kitchen timing and delivery updates. It suits takeaways that run their own delivery operation, as well as chains needing multi-location tools. Its appeal is the joined-up workflow; restaurants must supply drivers, and online orders depend on internet access.

Key features

Orders move from the ePOS to a driver’s phone, where drivers can manage grouped deliveries on a map. Automatic grouping and order-specific address labels help keep multi-order runs organized. Route optimization, postcode lookup, caller ID, performance monitoring and driver payments round out the delivery toolkit, making it more than a basic dispatch screen.

Kitchen timing links dispatch to preparation: the ePOS can send an order to the kitchen when its driver is a specified time away, and the Kitchen Display System then prompts staff to begin. That can help coordinate food with collection, though the stated workflow depends on the driver’s arrival estimate being useful.

Customers can receive status updates and follow drivers in real time through the app or website. The system also supports integrations with Just Eat, Uber Eats and Deliveroo, with aggregator integrations including providers such as Deliverect and Hubrise. These connections suit restaurants handling orders from multiple channels.

MyOrderBox supplies ordering software, a website and an app for receiving orders, but it does not supply delivery drivers. Its branded ordering and driver apps work on iOS and Android. The ePOS can operate offline and sync when connectivity returns; receiving online orders still requires internet access.

MyOrderBox says it follows GDPR principles and uses third-party payment providers without seeing or storing card or payment information. Its privacy policy also says precise driver location may be collected while the app runs and a delivery is accepted or underway; turning off location prevents drivers from accepting or completing deliveries. That is an important operational and privacy consideration for teams and drivers.

Pricing

The four monthly plans range from a free entry point to a multi-site option. The lower tiers are aimed at takeaways, while Enterprise is positioned for brands and chains. Email support and knowledge-base access come with all plans; phone support is an add-on, and onboarding includes remote training.

The plan summaries do not define the unit behind Professional’s “3 included,” so buyers should confirm what that covers before choosing it. The listed monthly prices are £0, £29, £59 and £99 respectively.

Platforms

MyOrderBox is available on Android, iOS, web and Windows. Its branded ordering app and driver app support iOS and Android, while the ePOS has offline operation with later syncing. Online order receipt still requires connectivity, so offline capability does not replace an internet connection for digital orders.

Who it's for

Starter and Basic target takeaways, particularly operators that want their own dispatch, kitchen coordination and customer tracking in one workflow. Professional is aimed at takeaways looking for sales-oriented features. Enterprise is the clearest fit for brands and chains managing several sites. In every case, the model makes most sense for a restaurant that can provide its own drivers; a business seeking a delivery service rather than software should look elsewhere.

Pros and cons

• Pro: Dispatch, kitchen prompts and customer tracking are connected, helping restaurants coordinate preparation with deliveries and keep customers updated.
• Pro: Automated grouping, route optimization and order-specific labels support grouped delivery runs rather than treating every order as a separate trip.
• Pro: A free plan includes unlimited orders from own websites and one POS terminal, giving a small takeaway a way to begin without a monthly fee.
• Con: Restaurants must provide drivers, so MyOrderBox does not solve the staffing or fleet requirement.
• Con: Online orders require internet access even though the ePOS can work offline, leaving a distinction between till continuity and online ordering.
• Con: Professional’s “3 included” description is not self-explanatory, making plan comparison harder for buyers.
• Con: Phone support costs extra, while included support is by email and knowledge base.

Alternatives

For a broader comparison of delivery tools, browse Restaurant Delivery Management Software.

Choose APPY Delivery if a free QR menu for up to 50 products and one active location is the priority; its AppyQR Smart plan is €7.50 per month when billed annually. Lunchbox is another freemium option, with free plans described for one to two locations, including an SMB plan with no sign-up or commission fee.

Shipday may suit teams that want a delivery platform with a free forever tier capped at 300 orders per month and 10 driver accounts, plus a 14-day full-platform trial without a credit card. GoSufra is another freemium alternative for buyers comparing delivery software across web, desktop and mobile platforms.

Cartwheel is a paid alternative at $99.00 per month for 400 deliveries, with additional deliveries at $0.25 per order. Grafterr Delivery Management is another freemium option with web, iOS and Android support.

Ordering.co is worth comparing if a paid platform with a free trial is of interest; its plan summaries include store, order and driver allowances. Dilivygo is a paid alternative for multi-location brands, with iOS and Android rollout support and web and desktop POS among its Scale-plan features.

Verdict

MyOrderBox is a strong fit for takeaways and multi-location restaurant groups that already run their own delivery operation and want dispatch, kitchen timing and customer tracking connected. The free Starter plan lowers the barrier to entry, while Enterprise addresses multi-site management. Look elsewhere if you need drivers supplied, or if reliable internet for online orders is not assured.