Mosio
Mosio provides text messaging software for research and health projects, with tools for participant engagement, adherence, and data collection.
What Mosio is
Mosio provides text messaging software for research and health projects, with tools for participant engagement, adherence, and data collection. Its Storylines module can schedule messages, surveys, and personalized content for study participants. Participants can complete SMS surveys on mobile phones without downloading an app, and survey results can be exported as CSV; they are not automatically sent to REDCap or another system. The Direct plan offers one-way REDCap survey invitations, alerts, and notifications. Other listed APIs cover SMS, batch status, carrier lookup, text history, and Storylines, with more API functions available for custom projects. Plans include monthly outbound message segment allowances, while inbound messages are free; additional outbound messages are listed at $99 per 5,000. Mosio states that it complies with HIPAA and 21 CFR Part 11, but advises customers to have compliance staff review SMS that may contain or request PHI. Texting numbers and 10DLC registration are limited to the USA and Canada.
Good
- Schedules participant messages, surveys, and personalized content.
- SMS surveys work without an app download.
- Survey data can be exported as CSV.
- Direct supports REDCap invitations, alerts, and notifications.
- Inbound messages are free.
Watch out
- No free plan is listed.
- Outbound messaging has monthly segment allowances.
- Numbers and 10DLC registration are limited to the USA and Canada.
- SMS involving possible PHI needs customer compliance review.
Who it suits
Mosio suits researchers and organizations such as universities, hospitals, CROs, pharmaceutical and biotech companies, and public health departments that need participant messaging. The Direct plan is specifically for REDCap users seeking one-way text notifications.
Verdict
Mosio combines participant messaging, surveys, and study workflows, including one-way REDCap support on Direct. Check the plan’s outbound segment allowance and review SMS use involving possible PHI with your compliance staff.
Plans and prices
From Mosio's own pricing page, checked 21 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Direct | $42 a month | 1,000 outbound message segments per month · 4 projects · 4 texting numbers · 4 API keys · 4 team logins · 12+ months |
| Basic | $99 a month | 3,000 outbound message segments per month · 10 projects · 10 texting numbers · 10 API keys · 10 team logins · 12+ months |
| Plus | $199 a month | 7,500 outbound message segments per month · 30 projects · 30 texting numbers · 30 API keys · 30 team logins · 12+ months |
| Pharma & Device | $1,498 a month | Custom projects · Custom message volume · USA and Canada only; starting price |
| Direct (12+ Months) | $42 a month | One-way · for REDCap users only · up to 4 projects · 1,000 outbound segments per month · 12+ months |
| Direct (Monthly) | $49 a month | One-way · for REDCap users only · up to 4 projects · 1,000 outbound segments per month · Monthly |
| Basic (12+ Months) | $99 a month | Two-way · up to 10 projects · 3,000 outbound segments per month · 12+ months |
| Basic (Monthly) | $124 a month | Two-way · up to 10 projects · 3,000 outbound segments per month · Monthly |
| Plus (12+ Months) | $199 a month | Two-way · up to 30 projects · 7,500 outbound segments per month · 12+ months |
| Plus (Monthly) | $249 a month | Two-way · up to 30 projects · 7,500 outbound segments per month · Monthly |
| Pharma & Device (Monthly) | $1,498 a month | USA & Canada only · cost per study · contact for project details · Monthly |
| Pharma & Device (12+ Months) | $1,498 a month | USA & Canada only · cost per study · contact for project details · 12+ months |
The facts
Each one read from Mosio's own pages, with the date it was checked.
What it does
- Automated messaging
- Its Storylines module schedules messages, surveys, and personalized content for study participants.checked 7 Oct 2026
- Compliance caveat
- Mosio says using SMS for communications that may contain or request PHI should be reviewed and approved by the customer’s compliance staff.checked 7 Oct 2026
- Geographic limits
- The pricing page limits texting numbers and 10DLC registration to the USA and Canada.checked 7 Oct 2026
- Intended users
- Mosio names researchers, universities, hospitals, CROs, pharmaceutical and biotech organizations, public health departments, and social researchers among its audiences.checked 7 Oct 2026
- Messaging limits
- The plans include monthly outbound segment allowances, inbound messages are free, and additional outbound messages are listed at $99 per 5,000.checked 7 Oct 2026
- Other integrations
- The site lists APIs for SMS, batch status, carrier lookup, text history, and Storylines, with additional API functions on custom projects.checked 7 Oct 2026
- Paid from
- 42checked 21 Sep 2026
- Participant access
- Mosio says its text message surveys are accessible on mobile phones without participants downloading an app.checked 7 Oct 2026
- Product
- Mosio provides text messaging software for research and health projects to support participant engagement, adherence, and data collection.checked 7 Oct 2026
- REDCap integration
- The Direct plan supports REDCap survey invitations, alerts, and notifications through one-way text messages.checked 7 Oct 2026
- Security and compliance
- Mosio states that it is HIPAA and 21 CFR Part 11 compliant and says organizations needing a BAA, MSA, or security review do so under an RCD License.checked 7 Oct 2026
- Support
- The pricing page lists email ticketing, a searchable knowledge base, video walkthroughs, and training webinars as support resources.checked 7 Oct 2026
- Surveys and data
- Mosio supports SMS surveys, and survey data can be exported as CSV; the pricing page says it is not automatically exported to REDCap or another system.checked 7 Oct 2026
Money
- Free plan
- Nochecked 21 Sep 2026
The company
- Headquarters
- Seattle, Washington, USAchecked 28 Sep 2026
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