Luma Health
The facts below are what the maker publishes about Luma Health, checked and dated. Our editors have not written about it yet.
Plans and prices
From Luma Health's own pricing page, checked 10 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Referrals-only plan | Priced on request | Referrals only · get started commitment free |
The facts
Each one read from Luma Health's own pages, with the date it was checked.
What it does
- AI foundation
- Luma says Spark is its healthcare-native AI core, trained on real workflows, that coordinates AI capabilities and systems across products, agents, and workflows.checked 10 Oct 2026
- EHR integrations
- The site lists integrations with MEDITECH, Oracle Health, Epic, NextGen, Nextech, eClinicalWorks, athenahealth, and Greenway.checked 10 Oct 2026
- HIPAA
- Luma states that all its software and company processes are HIPAA compliant.checked 10 Oct 2026
- Intake
- Intake features include responsive forms, patient and staff checklists, walk-in wait times, clinic flow and check-in management, and in-clinic self-service.checked 10 Oct 2026
- Other integrations
- Luma says it connects with EHR, RCM, payment, CRM, call center, telehealth, population health, and homegrown systems.checked 10 Oct 2026
- Patient access
- Access workflows include new patient acquisition, order orchestration, referrals, inbound and outbound faxes, prescription refills, records requests, and waitlists.checked 10 Oct 2026
- Patient engagement
- Engagement features include omnichannel messaging, AI-powered web chat, conversational AI, two-way outreach, patient-initiated conversations, and AI translation.checked 10 Oct 2026
- Payments
- Payment workflows include eligibility verification, prior authorization, payer intelligence, copays, past balances, and reporting.checked 10 Oct 2026
- Privacy and AI data
- Luma says its AI-enabled products use a zero-retention model, customer data is not used to train or improve models, and data is used only to provide contracted services.checked 10 Oct 2026
- Reliability
- Luma says its infrastructure spans multiple AWS Availability Zones and targets 99.9% uptime.checked 10 Oct 2026
- Security certifications
- Luma states that it is HITRUST CSF r2 certified, TX-RAMP Level 2 certified, and ISO 27001:2022 certified, and performs an annual SOC 2 Type II attestation.checked 10 Oct 2026
- Support
- Luma provides a system-status page with real-time status, historical uptime, incident information, and alerts subscribers can enable.checked 10 Oct 2026
- What it does
- Luma describes its platform as operational AI that helps healthcare organizations improve patient access, engagement, intake, and payments.checked 10 Oct 2026
- Who it serves
- The site identifies enterprise health systems, specialty groups, regional and rural care organizations, and primary care as audiences it serves.checked 10 Oct 2026
The company
- Company history
- Luma’s company timeline lists early customers in September 2015.checked 10 Oct 2026
- Headquarters
- San Mateo, California, United Stateschecked 28 Sep 2026
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