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Leaptree Optimize

Leaptree Optimize provides AI-driven contact center quality assurance inside Salesforce.

Place
#15 of 30
Score
6.3
Leaptree Optimize's website

What Leaptree Optimize is

Leaptree Optimize provides AI-driven contact center quality assurance inside Salesforce. It audits calls, chats, and emails to identify trends, risks, and performance gaps, while allowing customizable QA scorecards without developer support. Professional includes omni-channel assessments, automated scorecard scheduling, reports and dashboards, gamification, disputes, and QA calibration. Enterprise adds recommended learning actions, large text analysis, rewards and upsells, Auto Flag, Auto QA, Agentforce QA, Conversation Insights, Data Verification, and Process Analysis. Optimize runs in the customer’s Salesforce environment without external integration or middleware. Leaptree says its AI enhancements use Amazon Web Services and operate on Salesforce records. The app uses Salesforce permissions and logs evaluations, AI insights, scoring changes, and corrective actions there. It passed Salesforce’s Security Review as a certified Managed Package. A 15-day trial uses customer test data. Base plans include up to 10 evaluators and 100 agents.

Good

  • Audits calls, chats, and emails
  • Custom scorecards without developers
  • Runs inside Salesforce
  • Native permissions and audit logs
  • 15-day test-data trial

Watch out

  • Separate onboarding fees apply
  • Base plans cap evaluators and agents
  • Extra seats cost separately

Who it suits

Optimize suits contact center operations, QA, compliance, risk, customer experience, Salesforce administration, and RevOps teams using Salesforce.

Verdict

Leaptree Optimize combines contact-center QA auditing with Salesforce-native deployment and configurable scorecards. Its paid plans include onboarding charges and capacity limits, while the trial allows evaluation with test data.

Plans and prices

From Leaptree Optimize's own pricing page, checked 11 Oct 2026.

All about pricing
PlanPriceWhat it gives you
Professional$900 a monthUp to 10 CX evaluators · Up to 100 CX agents · Additional evaluators $90/mo · Additional agents $10/mo · Starts at; once-off professional onboarding fee of $3,500
Enterprise$1,800 a monthUp to 10 CX evaluators · Up to 100 CX agents · Additional evaluators $110/mo · Additional agents $10/mo · AI-powered CX QA engine · Starts at; once-off enterprise onboarding fee of $5,000
Bronze AI Credits$2,000 a monthUp to 25,000 interactions per month · AI on up to 5 scorecard types
Silver AI Credits$3,800 a monthUp to 50,000 interactions per month · AI on up to 10 scorecard types
Gold AI Credits$6,500 a monthUp to 100,000 interactions per month · AI on up to 20 scorecard types
Platinum AI CreditsPriced on requestUp to 100,000+ interactions per month · AI on up to 20+ scorecard types

The facts

Each one read from Leaptree Optimize's own pages, with the date it was checked.

What it does

AI infrastructure
The FAQ states that AI enhancements run via Amazon Web Services and operate on Salesforce records.checked 11 Oct 2026
Enterprise AI features
Enterprise adds recommended learning actions, large text analysis, rewards and upsells, Auto Flag, Auto QA, Agentforce QA, Conversation Insights, Data Verification, and Process Analysis.checked 11 Oct 2026
Intended users
The FAQ identifies contact center operations leaders, call center QA managers, compliance leaders, risk and governance teams, customer experience leaders, Salesforce administrators, and RevOps teams as intended users.checked 11 Oct 2026
Interaction coverage
The product audits calls, chats, and emails to identify trends, risks, and performance gaps.checked 11 Oct 2026
Limits
The listed base plans include up to 10 CX evaluators and 100 CX agents; extra evaluators and agents are priced separately.checked 11 Oct 2026
Permissions and audit
The app uses Salesforce’s native permission model and logs evaluations, AI insights, scoring changes, and corrective actions in Salesforce.checked 11 Oct 2026
Professional features
The Professional plan includes omni-channel QA assessments, an automated scorecard scheduler, customizable reports and dashboards, gamification, disputes, and QA calibration.checked 11 Oct 2026
Purpose
Leaptree Optimize provides AI-driven contact center quality assurance inside Salesforce.checked 11 Oct 2026
Salesforce deployment
The app runs inside the customer’s Salesforce environment and requires no external integration or middleware.checked 11 Oct 2026
Scorecards
Users can build customizable QA scorecards without developer support.checked 11 Oct 2026
Security
Leaptree says Optimize passed Salesforce’s Security Review as a certified Managed Package.checked 11 Oct 2026
Support
The company describes direct expert support and says its LeapForward onboarding program helps customers get started.checked 11 Oct 2026

The company

Headquarters
Dublin, Irelandchecked 28 Sep 2026

Money

Trial
The maker offers a 15-day trial using the customer’s test data, set up through a launch session.checked 11 Oct 2026

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