Intershop Commerce Platform
Intershop Commerce Platform is an agentic B2B commerce platform designed for businesses with complex selling needs.
What Intershop Commerce Platform is
Intershop Commerce Platform is an agentic B2B commerce platform designed for businesses with complex selling needs. It combines commerce management, digital experiences, search and recommendations, customer engagement and order management. B2B tools include customer-specific catalogs and price lists, multiple buyers per company, quotes, purchasing approvals, budgets and quick order entry. Copilot for Buyers helps shoppers look for products using use cases, compliance requirements, technical specifications or images. The platform supports omnichannel sales, abandoned cart recovery and an app marketplace. Its low-code Integration Hub includes SAP connectors and supports connections to other ERP systems, PIM, OMS, databases and in-house applications. Intershop says its cloud platform is hosted on Microsoft Azure with autoscaling infrastructure and managed services, and states that it is ISO 27001 certified. Support offerings include a ticket system and Knowledge Center; critical issues have a two-hour response time, with optional 24/7 Premium Support. Intershop identifies B2B manufacturers, wholesalers, holding companies and business associations as its market. Pricing is available on request.
Good
- Supports customer-specific catalogs and price lists
- Includes quotes, approvals, budgets and quick order entry
- Integration Hub connects with SAP and other systems
- Supports omnichannel sales and abandoned cart recovery
Watch out
- Paid software with pricing available on request
- 24/7 Premium Support is optional
Who it suits
It is intended for B2B manufacturers, wholesalers, holding companies and business associations with complex commerce needs. Its buyer-specific tools may suit organisations managing multiple purchasing roles and approval workflows.
Verdict
Intershop combines B2B commerce functions with integrations and buyer-specific purchasing tools. Organisations should consider the request-based pricing and optional premium support when assessing its fit.
Plans and prices
From Intershop Commerce Platform's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Basic | A$15,000 a month | Capterra listing price; vendor contact required · A$15,000 per month |
| Advanced | Priced on request | Essential features · quoting · agreements · budgets · approvals · OCI punch-out · CEC · BI Data Hub · Contact Intershop |
| Essential | Priced on request | standard commerce · B2B features · PWA · payment connectors · autoscaling · 2-hour critical-issue response · Contact Intershop |
| Professional | Priced on request | standard commerce · advanced B2B features · PWA · headless architecture · operated by Intershop · Contact Intershop |
The facts
Each one read from Intershop Commerce Platform's own pages, with the date it was checked.
What it does
- Abandoned cart recovery
- Yeschecked 20 Sep 2026
- Accessibility
- Intershop says its PWA follows European Accessibility Act, WCAG and German BFSG guidance.checked 15 Oct 2026
- AI
- Intershop describes Copilot for Buyers as helping buyers find products using queries about use cases, compliance, technical specifications, or images.checked 9 Oct 2026
- AI features
- The platform advertises Copilot functions for merchant product enrichment, localization, sales insights and competitive intelligence, plus buyer assistance.checked 15 Oct 2026
- B2B APIs
- The headless offering includes more than 100 B2B-focused APIs and additional APIs for content, engagement, orders and analytics.checked 15 Oct 2026
- B2B capabilities
- Standard subscription features include customer-specific catalogs and price lists, multiple buyers per company, gross and net pricing, promotions and flexible payment methods.checked 15 Oct 2026
- B2B commerce
- Its B2B features include customer-specific catalogs and price lists, multiple buyers per company, quoting, purchasing approvals, budgets, and quick order entry.checked 9 Oct 2026
- Cloud and self-operation
- The requirements document covers Azure and AWS deployments, while Intershop support pages describe both on-premises and self-operated systems.checked 15 Oct 2026
- Commerce management
- The platform combines transaction management, marketing, product information management, experience management and B2B commerce functions.checked 15 Oct 2026
- Core capabilities
- The platform includes commerce management, digital experiences, search and recommendations, customer engagement, and order management capabilities.checked 9 Oct 2026
- Customer support
- Support includes European and US teams, email and phone assistance, 24/7 emergency availability and maintenance releases with source-code updates.checked 15 Oct 2026
- Deployment
- Intershop says its cloud platform is hosted on Microsoft Azure and provides autoscaling infrastructure and managed services.checked 9 Oct 2026
- Developer support
- Developer support requires a support agreement and includes a local developer license, CI/CD access, development infrastructure and training academy access.checked 15 Oct 2026
- Digital experience
- Intershop provides a native CMS and an Angular-based Progressive Web App storefront, while also supporting custom headless front ends.checked 15 Oct 2026
- Documentation
- Public manuals cover commerce, system, organization and content-management tasks, while the knowledge base also offers API and DevOps material.checked 15 Oct 2026
- Documentation access
- Most knowledge-base documents are public, but some customer documents require an Intershop Entra ID account.checked 15 Oct 2026
- G2 implementation time
- G2 reports an average implementation time of eight months from its review data.checked 15 Oct 2026
- GDPR support
- The cloud solution includes tools for consent, access requests and data handling intended to support European GDPR compliance.checked 15 Oct 2026
- GraphQL
- The headless platform supports GraphQL for aggregating data from multiple sources.checked 15 Oct 2026
Where it runs
- App marketplace
- Yeschecked 20 Sep 2026
The company
- Company
- Intershop Communications AG says it was founded in Germany in 1992 and lists its Jena office at Steinweg 10, 07743 Jena, Germany.checked 9 Oct 2026
- Company facts
- Intershop Communications is a public company founded in 1992, headquartered in Jena, Germany, with LinkedIn listing 201–500 employees.checked 15 Oct 2026
- Company footprint
- Gartner describes Intershop as publicly traded, co-headquartered in Jena and Chicago, serving more than 300 customers from eleven offices.checked 15 Oct 2026
- Founded
- 1992checked 28 Sep 2026
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