HqO
HqO’s REX Platform helps commercial real estate operators manage and evaluate experiences across physical properties.
What HqO is
HqO’s REX Platform helps commercial real estate operators manage and evaluate experiences across physical properties. Experience Manager provides one administrative console for end-user experiences and workflows across a portfolio, while HqO Intelligence analyzes sentiment and engagement, including trends and gaps between expectations and experience. The platform also includes suites for building operations, leasing, tenant services, events, and vendor workflows. Its Marketplace connects customers with service and amenity partners, and listed integrations include Envoy, Building Engines Prism, Google Maps, Mindbody, StripeConnect, and Outlook Calendar. Tenants can access the service through iOS and Android apps and register using a work email or organizational SSO. HqO lists API and SDK integrations, but these require an Enterprise Development engagement and feasibility assessment. It states that it is ISO 27001:2022 certified and that a SOC 2 Type II report is available on request. Pricing is on request. The platform is aimed at experience-driven commercial real estate portfolios and their operators and occupiers.
Good
- Central console manages experiences across properties.
- Analytics cover sentiment, engagement, and trends.
- Tenant apps are available on iOS and Android.
- Offers suites for leasing, operations, and vendors.
- Lists partner integrations for real estate experiences.
Watch out
- Pricing is available on request.
- API and SDK integrations require an enterprise engagement.
- SAML link-outs take 2 to 4 weeks and incur fees.
Who it suits
HqO is for commercial real estate operators and occupiers seeking tools to manage tenant experiences, property operations, leasing, and portfolio insights.
Verdict
HqO brings property experience, operations, and analytics into a single platform with tools for both operators and tenants. Organizations considering integrations should account for the required assessment or setup fees where applicable.
The facts
Each one read from HqO's own pages, with the date it was checked.
What it does
- API availability limit
- HqO says programmatic API and SDK integrations require an Enterprise Development engagement and feasibility assessment.checked 4 Oct 2026
- Compliance
- HqO says its solution complies with applicable data protection requirements such as GDPR, CCPA, and PIPEDA.checked 4 Oct 2026
- Custom integrations
- HqO supports programmatic integrations through APIs and SDKs via an Enterprise Development engagement that requires a feasibility assessment.checked 4 Oct 2026
- Experience
- The Experience Suite supports tenant events, check-in, paid entry, waitlists, branded content, notifications, announcements, and RSVP tracking.checked 5 Oct 2026
- Experience analytics
- HqO Intelligence provides sentiment and engagement analytics on workplace experiences, including trends, expectations gaps, and competitive insights.checked 4 Oct 2026
- Integration limits
- HqO says SAML link-out integrations typically take 2 to 4 weeks to set up and require a setup and maintenance fee.checked 4 Oct 2026
- Integration requirements
- Programmatic API and SDK integrations require an Enterprise Development engagement and a feasibility assessment.checked 5 Oct 2026
- Integrations
- HqO’s partner integrations page lists options including Angus Systems, Building Engines Prism, Envoy, MappedIn, Planon, and StripeConnect; it directs customers to their Customer Success Manager to learn more or add partners.checked 5 Oct 2026
- Intelligence
- The Intelligence Suite includes natural-language portfolio queries, predictive alerts, AI-generated recommendations, analytics dashboards, and portfolio comparisons.checked 5 Oct 2026
- Intended audience
- HqO describes its platform as serving experience-driven commercial real estate portfolios and their property operators and occupiers.checked 4 Oct 2026
- Leasing
- The Leasing Suite offers digital property storefronts, tour scheduling, lead capture, CRM pipeline integration, and lease workflows with embedded contract tools.checked 5 Oct 2026
- Marketplace
- HqO Marketplace gives customers access to a growing directory of services and amenity partners, with integrations for real estate experiences.checked 4 Oct 2026
- Operations
- The Operations Suite unifies building systems including HVAC, lighting, metering, vertical transport, and access control, with support for BACnet, Modbus, MQTT, and open API onboarding.checked 5 Oct 2026
- Partner integrations
- HqO lists partner integrations including Yardi Bluepoint, Building Engines Prism, Envoy, Density, Google Maps, Mindbody, StripeConnect, and Outlook Calendar.checked 4 Oct 2026
- Privacy compliance
- HqO says its solution complies with data protection laws and regulations including GDPR, CCPA, and PIPEDA.checked 5 Oct 2026
- Product suites
- HqO presents REX as a platform with Intelligence, Operations, Leasing, Experience, Tenant, and Vendor suites.checked 5 Oct 2026
- Property experience management
- Experience Manager lets operators manage end-user experiences and workflows across properties from a single admin console.checked 4 Oct 2026
- Security
- HqO states that it is ISO 27001:2022 certified and has a SOC 2 Type II report available upon request.checked 5 Oct 2026
The company
- Company history
- HqO says Chase Garbarino, Kevin McCarthy, Greg Gomer, and Jared Stenquist founded the company in 2018.checked 5 Oct 2026
- Company reach
- HqO’s About page reports more than 185 customers, operations in 32 countries, and more than 400 million square feet.checked 5 Oct 2026
- Founded
- 2018checked 28 Sep 2026
Where it runs
- Mobile app
- Tenants can access HqO through apps available on iOS and Android, and first-time users register with a work email or their organization’s SSO.checked 5 Oct 2026
- Mobile platforms
- HqO says tenants access the app on iOS and Android through the Apple App Store and Google Play Store.checked 4 Oct 2026
- Platform purpose
- HqO’s REX Platform assesses property experience performance and gives operators tools to manage and optimize experiences from one central location.checked 5 Oct 2026
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