Higher Logic Vanilla
The facts below are what the maker publishes about Higher Logic Vanilla, checked and dated. Our editors have not written about it yet.
Plans and prices
From Higher Logic Vanilla's own pricing page, checked 12 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Corporate | Priced on request | Unlimited API calls, page views, and users · 2 standard SSOs · Up to 5 automation rules · 4 knowledge bases · 2 years analytics history |
| Enterprise | Priced on request | Unlimited API calls, page views, and users · 3 SSO connections · 2 subcommunities · 6 federated search connectors · 8 knowledge bases |
| Enterprise Plus | Priced on request | Unlimited API calls, page views, and users · Unlimited subcommunities and federated search connections · 20 knowledge bases · Dedicated cluster |
| Essential | Priced on request | Unlimited page views, users, admin users, and API calls · 1 production site · 1 SSO connection · 1 knowledge base · 12 months analytics history |
The facts
Each one read from Higher Logic Vanilla's own pages, with the date it was checked.
What it does
- AI and automation
- The platform offers automation rules, AI-generated analysis of posts and trends, and AI-suggested answers and sentiment analysis.checked 12 Oct 2026
- API
- The Essential plan includes unlimited API calls and one staging or development site.checked 12 Oct 2026
- Audience
- The company describes Vanilla as serving B2B and B2C companies, and highlights customer success, customer support, marketing, and product teams as use cases.checked 12 Oct 2026
- Community tools
- Features include gamification, polls, product feedback tools, groups, events, and member notifications.checked 12 Oct 2026
- Custom domain
- Yeschecked 21 Sep 2026
- Customization
- The site describes a drag-and-drop layout editor, a widget library, and mobile- and accessibility-friendly designs.checked 12 Oct 2026
- Event hosting
- Yeschecked 21 Sep 2026
- Integrations
- Listed integrations include Zendesk, Salesforce, Jira, Freshdesk, HubSpot, Zoom, and Zapier.checked 12 Oct 2026
- Limits
- The Essential plan lists one SSO connection, one production site, one knowledge base, and 12 months of analytics history.checked 12 Oct 2026
- Moderation tools
- Yeschecked 21 Sep 2026
- Private spaces
- Yeschecked 21 Sep 2026
- Product
- Higher Logic Vanilla is customer community software for B2B and B2C companies.checked 12 Oct 2026
- Security
- The Essential plan lists data encryption and a dedicated database; Enterprise lists database-level encryption and a disaster recovery site option.checked 12 Oct 2026
- Self-service
- The platform offers searchable external content, Q&A, discussions, and virtual events to support customer self-service and collaboration.checked 12 Oct 2026
- Support
- The Enterprise and Enterprise Plus packages list Enterprise Support.checked 12 Oct 2026
The company
- Company history
- Higher Logic says it was founded in 2007 by Rob Wenger and Andy Steggles.checked 12 Oct 2026
- Founded
- 2007checked 23 Sep 2026
- Headquarters
- Arlington, Virginia, United Stateschecked 23 Sep 2026
Money
- Free plan
- Nochecked 21 Sep 2026
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