HieCOR Review Requests

What HieCOR Review Requests is

HieCOR Review Requests automates review outreach for field service businesses using completed job information. A closed service ticket, confirmed delivery, or completed installation can start a request workflow automatically. Before sending, HieCOR checks for unresolved tickets, open disputes, complaint history, and partial payments, and excludes customers with those conditions.

Requests can go by SMS with a direct link to Google, Yelp, or another preferred platform; email is available for customers without SMS opt-in. SMS messages can include the customer’s name, technician’s name, and completed job type. Morgan AI analyzes past responses by job type, customer segment, time, and day to help choose when to send. Replies arrive in HieCOR’s two-way inbox with job context, while Taylor AI flags complaint-adjacent replies for service manager review. Reporting tracks requests sent, opened, clicked, and converted by technician, job type, and customer segment. It is web-based and aimed at businesses including appliance repair, HVAC, plumbing, electrical, garage door, equipment service, and home services. HieCOR says most businesses go live within 45 days with configuration help from its US-based implementation team. Pricing depends in part on message volume and configured workflows and is discussed during a demo.