Retail Pro
Retail Pro Prism is customizable retail management software for point of sale, inventory, customer, and store operations across channels and regions.
What Retail Pro is
Retail Pro Prism is customizable retail management software for point of sale, inventory, customer, and store operations across channels and regions. Its POS handles sales, returns, and customer orders within one transaction. Inventory tools cover stock and price lookup, automated replenishment, purchasing, receiving, transfers, and vendor management. Prism supports multiple locations and can process transactions during network downtime using a local copy of transaction data, then synchronize after connectivity returns. Customer records can include demographics and purchase history, with security levels controlling employee access to personally identifiable information. Retail Pro offers an API, an AppMarket for plugins and integrations, and an SAP link. Prism supports Oracle or MySQL databases. Tokenized EFT is designed to keep sensitive payment details out of Prism; the maker says this aids PCI compliance. Listed platforms include Android, iOS, web, Windows, and API. License fees exclude installation, training, and other service fees.
Good
- Handles sales, returns, and customer orders in one transaction.
- Can process transactions during network downtime.
- Supports multiple locations and inventory workflows.
- Includes an API, AppMarket, and SAP link.
Watch out
- No free plan is available.
- Initial subscription term is at least 24 months.
- License fees exclude installation, training, and other service fees.
- Pricing is on request beyond listed per-user fees.
Who it suits
Retail Pro Prism suits retailers that need POS, inventory, customer, and store operations across multiple locations. Its offline transaction handling and listed mobile, web, Windows, and API platforms may suit distributed retail operations.
Verdict
Retail Pro Prism combines store operations, inventory, customer records, and POS, with offline processing and integration options. Account for the minimum subscription term and additional service fees when evaluating its listed per-user pricing.
Plans and prices
From Retail Pro's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Retail Pro Prism — each additional user per location | Priced on request | Per additional user per location · Price excludes installation, training, and other service fees · Initial subscription term minimum 24 months |
| Retail Pro Prism — initial user per location | Priced on request | Per initial user per location · Price excludes installation, training, and other service fees · Initial subscription term minimum 24 months |
The facts
Each one read from Retail Pro's own pages, with the date it was checked.
The company
- Company history
- Retail Pro International says it has innovated retail software solutions for over 35 years.checked 7 Oct 2026
- Headquarters
- 2365 Iron Point Rd, #160, Folsom, California, USA 95630checked 28 Sep 2026
What it does
- Customer management
- Retailers can capture customer demographics and purchase history and use customer security levels to control employee access to personally identifiable information.checked 7 Oct 2026
- Database
- Prism supports Oracle or MySQL databases.checked 7 Oct 2026
- Employee permissions
- Yeschecked 25 Sep 2026
- Hardware support
- third_partychecked 25 Sep 2026
- Integrations
- Retail Pro offers an API and an AppMarket for plugins and integrations, and its SAP link connects POS and retail management processes with SAP.checked 7 Oct 2026
- Inventory
- Inventory features include stock and price lookup, automated replenishment, purchasing, receiving, transfers, and vendor management.checked 7 Oct 2026
- Inventory management
- Yeschecked 25 Sep 2026
- Multi-location support
- Yeschecked 25 Sep 2026
- Offline mode
- Yeschecked 25 Sep 2026
- Offline operation
- Prism can continue processing transactions using a local copy of transaction data during network downtime and synchronize transactions after connectivity returns.checked 7 Oct 2026
- Password security
- The Prism documentation says employee passwords are salted and hashed using SHA-256.checked 7 Oct 2026
- Payment security
- Tokenized EFT support is designed so sensitive customer payment details are not touched or stored in Prism, and the maker says this aids PCI compliance.checked 7 Oct 2026
- Point of sale
- The POS supports sales, returns, and customer orders within a single transaction.checked 7 Oct 2026
- Product
- Retail Pro Prism is customizable retail management software for point of sale, inventory, customer, and store operations across channels and regions.checked 7 Oct 2026
- Sales reporting
- Yeschecked 25 Sep 2026
- Service fees
- The listed license fees exclude installation, training, and other service fees.checked 7 Oct 2026
- Support and training
- Software Assurance includes continuous software updates, a free lab system, self-paced training, product documentation, and support through the Retail Pro partner network.checked 7 Oct 2026
Where it runs
- Platforms
- The product is accessible from a browser and supports Windows, Apple, and Android devices; the maker also documents an iOS app.checked 7 Oct 2026
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