Helo.ai
Helo.ai is a business messaging and customer engagement platform available through the web and API.
What Helo.ai is
Helo.ai is a business messaging and customer engagement platform available through the web and API. Its channels and products include SMS, WhatsApp, RCS, voice, email and chatbots, with automated campaigns spanning SMS, WhatsApp, RCS and email. RCS messages can carry verified sender IDs, rich media, buttons, carousels, images and videos. Helo Convo provides a no-code AI agent for WhatsApp, websites and apps; the company says it can be configured from a prompt in five minutes. Agents can handle voice notes, reply in customers' languages, connect to integrations and transfer conversations to human agents. Shortify creates branded, trackable short URLs with real-time insights, while Helo Verify supports verification by SMS, email or WhatsApp and includes SIM binding. API and low-code services connect with CRM and ERP systems. Helo.ai says it uses encryption at rest and in transit, role-based access, periodic audits and disaster recovery measures. Data is stored and processed in India unless otherwise agreed. The company does not claim formal GDPR or CCPA certification. Pricing is on request; WhatsApp is billed at Meta rates at cost, with no numerical price listed.
Good
- Supports SMS, WhatsApp, RCS, voice and email.
- RCS supports rich media, buttons and carousels.
- AI agents can hand conversations to human agents.
- Verification supports SMS, email or WhatsApp.
- 24/7 email and phone support is stated.
Watch out
- Pricing is available on request.
- WhatsApp is billed at Meta rates at cost.
- The company does not claim formal GDPR or CCPA certification.
- Data is processed in India unless otherwise agreed.
Who it suits
Helo.ai may suit businesses that need messaging across several channels, automated campaigns or customer-service agents. The company highlights banking, insurance, retail, utilities and e-commerce use cases.
Verdict
Helo.ai groups business messaging, verification, campaigns and AI agents across web and API access. Businesses evaluating it should review the custom commercial terms and its stated data location and compliance limitations.
Plans and prices
From Helo.ai's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Custom enterprise plan | Priced on request | Fees specified in a service order, proposal, or master service agreement |
The facts
Each one read from Helo.ai's own pages, with the date it was checked.
What it does
- AI chatbots
- The platform offers no-code chatbots to automate customer interactions across WhatsApp, SMS, web, and other channels.checked 4 Oct 2026
- Broadcasts
- Its broadcast product sends automated campaigns across SMS, WhatsApp, RCS, and email.checked 3 Oct 2026
- Campaigns
- Businesses can run automated campaigns across SMS, WhatsApp, RCS, and email.checked 4 Oct 2026
- Channels
- The platform lists SMS, WhatsApp, RCS, voice, email, and chatbots among its communication channels and products.checked 3 Oct 2026
- Commercial terms
- Helo Convo’s page describes one platform fee and says WhatsApp is billed at Meta rates at cost, but provides no numerical prices.checked 3 Oct 2026
- Compliance
- The security overview says Helo aligns its security framework with ISO/IEC 27001, stores and processes data in India unless otherwise agreed, and does not currently claim formal GDPR or CCPA certification.checked 3 Oct 2026
- Compliance limitation
- Helo.ai says it does not currently claim formal GDPR or CCPA certification.checked 4 Oct 2026
- Data location
- Helo.ai says data is stored and processed in India unless the client explicitly agrees otherwise.checked 4 Oct 2026
- Helo Convo
- Helo Convo is a no-code AI agent for WhatsApp, web, and apps that the company says can be configured from a prompt in five minutes.checked 3 Oct 2026
- Helo Convo capabilities
- The product page says agents can handle voice notes, respond in customers’ languages, connect to integrations, and hand conversations to human agents.checked 3 Oct 2026
- Integrations
- Helo.ai offers APIs, low-code integration, omnichannel communication, CRM and ERP integration, CDP capabilities, and dedicated integration support.checked 4 Oct 2026
- Product
- Helo.ai is a communications platform for businesses that supports messaging and automation across channels including WhatsApp, RCS, SMS, email, and voice.checked 4 Oct 2026
- RCS
- RCS messages can include verified sender IDs, rich media, buttons, carousels, images, and videos.checked 4 Oct 2026
- Security
- The security overview describes TLS 1.2 or higher, AES-256 or equivalent encryption, role-based access controls, audit logging, and daily encrypted backups.checked 4 Oct 2026
- Short links
- Shortify creates branded, trackable short URLs with real-time insights.checked 3 Oct 2026
- Support
- The contact page lists [email protected] for support inquiries.checked 4 Oct 2026
- Target customers
- The company describes its platform as serving businesses from startups to large enterprises and highlights banking, fintech, insurance, ecommerce, retail, and utility use cases.checked 4 Oct 2026
- Target users
- The company presents its solutions for businesses including banking, financial services, insurance, utilities, retail, and e-commerce.checked 3 Oct 2026
- Verification
- Helo Verify supports verification through SMS, email, or WhatsApp and includes SIM binding to help prevent SIM-swap fraud.checked 4 Oct 2026
The company
- Company
- Helo.ai is operated by VivaConnect Private Limited; its about page says the company was founded in 2001 and identifies Vikram Raichura as Founder and MD.checked 3 Oct 2026
- Company history
- The company history page says the company was founded in 2001 and identifies Helo.ai as a product of VivaConnect Private Limited.checked 4 Oct 2026
- Founded
- 2001checked 28 Sep 2026
- Headquarters
- The contact page lists a Mumbai location at VivaPlex, C7, Street 22, MIDC, Andheri East, Mumbai 400093.checked 4 Oct 2026
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