Haven Connect
Haven Connect provides software for affordable-housing owners and property managers handling applicant waitlists.
What Haven Connect is
Haven Connect provides software for affordable-housing owners and property managers handling applicant waitlists. Its tools track applicants, automate list tasks, and support communication by text, email, and physical letter. Haven Connect handles printing and mailing and includes USPS integration. Staff can filter applicants by AMI parameters and preferences, while a compliance audit log records application changes. Applicants use a portal to check status, update information, apply to other properties, and upload documents linked to their files; the service says uploads use end-to-end encryption. Automated waitlist updates run every April and September, with reminders and a response dashboard. After an update period, staff can contact non-responsive applicants about removal and remove them from the master list. The listed package includes custom online applications, duplicate detection, setup, and training. Haven Connect serves developers, owners, third-party managers, nonprofits, public housing authorities, and tribally designated housing entities. Pricing is on request.
Good
- Applicant portal for status and updates
- Texts, emails, letters, printing, and mailing
- AMI and preference filtering
- Compliance audit logging
- Automated April and September updates
Watch out
- Pricing is available only on request
- Non-responsive applicants may be removed after updates
- Service targets affordable housing workflows
Who it suits
Haven Connect is for affordable housing developers, owners, property managers, nonprofits, public housing authorities, and tribally designated housing entities managing applicant lists.
Verdict
Haven Connect focuses on waitlist administration, applicant communication, document collection, and compliance records. Its portal and scheduled update tools connect applicant actions with staff-managed housing lists.
Plans and prices
From Haven Connect's own pricing page, checked 15 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Haven Connect (Software Advice listing) | $2 a month | per feature per month |
| Waitlist Management, Document Collection, & Automated Waitlist Update software | Priced on request | Custom online pre-applications and full applications · Applicant portal · List filtering and management with duplicate detection · Applicant communication dashboard · Compliance audit log · Automated list update · Setup and training |
| Haven Connect affordable-housing software | Priced on request | Custom pre-applications and full applications · applicant portal · list filtering and duplicate detection · communication dashboard · compliance audit log · automated list updates · setup and training · Contact us today for a quote |
The facts
Each one read from Haven Connect's own pages, with the date it was checked.
What it does
- API and SDK documentation
- The official site navigation and help center expose product pages and support articles but no public API or SDK documentation.checked 15 Oct 2001
- Audit logging
- Changes to applications are logged to support Fair Housing compliance reviews.checked 15 Oct 2001
- Automated reminders
- The update workflow sends reminder texts and emails and provides a real-time response dashboard.checked 15 Oct 2001
- Automated updates
- Automated waitlist updates run every April and September when enabled.checked 15 Oct 2001
- Digital forms
- Customizable digital pre-application forms can be embedded into a property website.checked 15 Oct 2001
- Document collection
- Applicants can upload eligibility documents from any device, including phones.checked 15 Oct 2001
- Filtering
- Staff can filter applicants by AMI parameters and preferences to help pre-qualify applicants.checked 9 Oct 2001
- Founder
- Caroline Caselli is identified as founder and CEO.checked 15 Oct 2001
- Fraud detection
- The company announced an automated fraud-detection feature on December 8, 2021.checked 15 Oct 2001
- Funding
- Wellfound lists total raised funding of $2.4 million.checked 15 Oct 2001
- Independent complaint
- Trustburn reviewers include complaints that customer support needs improvement and that search filters can be limited.checked 15 Oct 2001
- Independent praise
- Trustburn reviewers commonly describe the site as easy to use, with helpful search filters and a smooth apartment-finding process.checked 15 Oct 2001
- Investors
- Crunchbase lists Equal Opportunity Ventures and Techstars among the company’s investors.checked 15 Oct 2001
- Legal entity
- Crunchbase identifies the company’s legal name as Haven Connect, Inc.checked 15 Oct 2001
- Limit: filtering
- Reviewers reported missing filters for newly added or recently updated applicants and limited search options.checked 15 Oct 2001
- Limit: integrations
- A Capterra reviewer said the product did not interface with the company’s back-end software.checked 15 Oct 2001
- Limit: messaging reliability
- One reviewer said mass letters and emails sometimes appeared to fail when the server became overloaded.checked 15 Oct 2001
- Limit: workflow navigation
- A Capterra reviewer said the interface can require several pages of clicks for simple commands.checked 15 Oct 2001
Where it runs
- Applicant messaging
- Managers can send applicants email, SMS and physical letters through one dashboard, with USPS handling listed for mail.checked 15 Oct 2001
- Applicant portal
- Each applicant receives a portal to view status, update information and apply to other properties.checked 15 Oct 2001
- Limit: applicant clarity
- A reviewer said some applicants misunderstood that they had joined a waitlist rather than applied for a specific unit.checked 15 Oct 2001
The company
- Company size
- Wellfound lists Haven Connect as having 1–10 employees.checked 15 Oct 2001
- Founded
- Company directories list Haven Connect as founded in 2015.checked 15 Oct 2001
- Headquarters
- Company directories list headquarters at 2590 Welton St., Denver, Colorado.checked 15 Oct 2001
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