Genesys Cloud CX 1
$75 a month
Voice contact center · WEM available as an add-on
Checked 20 Sep 2026
Plans and prices
Genesys Workforce Engagement Management pricing
Genesys Cloud CX 2
$115 a month
Omnichannel contact center · WEM available as an add-on
Checked 20 Sep 2026
Genesys Cloud CX 4
$240 a month
Resource management · Forecasting and scheduling · Employee performance
Checked 20 Sep 2026
Genesys Cloud 2 + Workforce Engagement Management add-on
£28
Speech and Text Analytics · Gamification · Workforce Management · Customer Satisfaction Surveys · Coaching, Development and Feedback Modules
Checked 29 Sep 2026
Genesys Cloud 1 + Workforce Engagement Management add-on
£42
Speech and Text Analytics · Quality Management · Workforce Management · Customer Satisfaction Surveys · Screen Recording · Coaching, Development and Feedback Modules
Checked 29 Sep 2026
Genesys Cloud CX 3
$155
Full WEM capabilities, including workforce management, employee performance, forecasting and scheduling
Checked 21 Oct 2026
Back to Genesys Workforce Engagement Management Alternatives