Genesys Cloud CX 1
$75 a month
For voice contact centers and associate users
voice channel · call routing · speech-enabled IVR · outbound campaigns · analytics and reporting · unified communications · recording · virtual agents
Checked 15 Oct 2026
Plans and prices
Genesys Cloud CX pricing
Genesys Cloud CX 2
$115 a month
For omnichannel contact centers and associate users with quality assurance and compliance built in
digital and voice channels · omnichannel routing · quality assurance · compliance · knowledge · predictive engagement · social listening
Checked 15 Oct 2026
Genesys Cloud CX 3
$155 a month
For omnichannel contact centers and associate users with full WEM capabilities
CX 2 features · employee performance · workforce management · forecasting and scheduling · quality management
Checked 15 Oct 2026
Genesys Cloud CX 4
$240 a month
For omnichannel contact centers and associate users that want more AI experience at the best value
CX 3 features · Agent Copilot · journey management · 30 AI Experience tokens per named agent · resource management
Checked 15 Oct 2026