Gemini
Gemini is an enterprise task and issue-tracking product from Countersoft, covering help desk and IT support, project management, software development, and in…
What Gemini is
Gemini is an enterprise task and issue-tracking product from Countersoft, covering help desk and IT support, project management, software development, and integrated testing. It offers reusable bug filters, cross-project search, dependency management, work scheduling, and customizable workflows. Agile planning includes Scrum and Kanban boards, lane and card limits, color coding, dual axes, and dynamic rows. For testing and releases, it provides test-plan management, road maps, change logs, and Scrum burndown charts. Integrations include Visual Studio, Outlook, Slack, source-control systems, GitHub, Bitbucket, Team Foundation Server, Subversion, Git, and Mercurial. A REST API, webhooks, and an apps framework support integration and automation; its Breeze app can turn inbound email into tickets. Gemini is available through cloud hosting or self-hosting. The hosted environment does not offer Windows Authentication or Active Directory.
Good
- Supports Scrum and Kanban planning
- Includes a REST API and webhooks
- Breeze can convert inbound email into tickets
- Cloud and self-hosted deployment options
Watch out
- No free plan is listed
- Cloud hosting does not support Windows Authentication or Active Directory
- Self-hosting requires Windows Server 2019 or later and SQL Server 2019 or later
Who it suits
Gemini suits teams that need task and issue tracking across support, project management, software development, and testing. Its cloud and self-host options address organizations with different deployment needs.
Verdict
Gemini combines issue tracking, agile planning, testing, and support workflows, with cloud and self-host deployment choices. Check the hosted authentication limits and self-host requirements before choosing a setup.
Plans and prices
From Gemini's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Cloud | $10 a month | Unlimited projects and content · Complete product support · Self-host migration option · Monthly per user; cancel anytime. |
| Self-host | $850, paid once | Unlimited projects and content · Complete product support · Complete data security and privacy · For 10 users; 30 day refund policy. |
The facts
Each one read from Gemini's own pages, with the date it was checked.
Money
- Agile planning
- Its agile board supports Scrum, Kanban, lane and card limits, color coding, dual axes, and dynamic rows.checked 3 Oct 2026
What it does
- API and automation
- Gemini offers a REST API for importing and exporting data, supports webhooks, and includes an apps framework.checked 3 Oct 2026
- Cloud authentication limit
- The hosted environment supports Forms username/password authentication; Windows Authentication and Active Directory are not available there.checked 3 Oct 2026
- Cloud hosting
- Countersoft states that its hosted servers are co-located in the UK and cloud database access is through the Gemini UI or REST API.checked 3 Oct 2026
- Email ticketing
- The Breeze app supports converting inbound email into tickets and configuring email responses.checked 3 Oct 2026
- Integrations
- The documentation lists integrations and connectors for Visual Studio, Outlook, Slack, source control systems, GitHub, Bitbucket, Team Foundation Server, Subversion, Git, and Mercurial.checked 3 Oct 2026
- Intended customers
- Countersoft says its products are used by startups, SMEs, Fortune 2000 enterprises, government departments, educational bodies, nonprofits, and charities.checked 3 Oct 2026
- Issue tracking
- Gemini provides reusable bug filters, cross-project search, dependency management, work scheduling, and customizable workflows.checked 3 Oct 2026
- Product
- Gemini tracks tasks across an enterprise and supports help desk and IT support, project management, software development, and integrated testing.checked 3 Oct 2026
- Security
- Gemini 7.4 and later supports optional two-factor authentication through standard authenticator apps, and stores users’ encrypted authentication details.checked 3 Oct 2026
- Self-host requirements
- The current documented minimums include Windows Server 2019 or above, SQL Server 2019 or above, and TLS 1.2 or above for Gemini 7.6.0 and later.checked 3 Oct 2026
- Support
- The maker advertises complete product support with both Cloud and Self-host plans, and says it helps with installation and configuration for team trials.checked 3 Oct 2026
- Testing and releases
- Gemini provides test plan management, generated road maps and change logs, and Scrum burndown charts.checked 3 Oct 2026
The company
- Company history
- Countersoft says it has provided project, issue, and ticketing solutions since 2003 to customers in over 75 countries.checked 3 Oct 2026
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