Fivestars
Fivestars gives local businesses loyalty and marketing tools designed to encourage repeat visits.
What Fivestars is
Fivestars gives local businesses loyalty and marketing tools designed to encourage repeat visits. It tracks customer points and sends rewards based on each person’s journey with the business. Businesses can tag customers, create segments, and import contacts from Constant Contact, Mailchimp, and other services. Customers use their phone numbers to sign in, earn points, and redeem rewards. Fivestars Connect runs on a Fivestars-provided tablet or directly on a business’s point-of-sale system. Its dashboard tracks sign-ups, return visits, and redeemed rewards, while AutoPilot can send offers for milestones such as a first visit, birthday, or possible lapse in visits. Promotions can go out by text, email, or push notification, immediately or on a schedule. Essentials includes a customer touchscreen, database, eight AutoPilot campaigns, and one monthly promotion. Pro includes those items, unlimited promotions, Text-to-Join, and customer acquisition. Fivestars is available on Android, iOS, and web. Pricing is on request.
Good
- Tracks points and rewards across customer journeys
- Imports contacts from Constant Contact and Mailchimp
- Automates milestone offers through AutoPilot
- Sends promotions by text, email, and push notification
Watch out
- Pricing is available only on request
- Essentials limits promotions to one per month
Who it suits
Fivestars suits local businesses and independent franchises in the US and Canada that want to manage loyalty rewards, customer segments, and marketing campaigns. Businesses choosing between Essentials and Pro can weigh the listed promotion limits and customer acquisition features.
Verdict
Fivestars brings loyalty tracking, customer segmentation, and automated marketing into one offering. Request pricing to compare the packages, especially if unlimited promotions or Text-to-Join matters to your business.
Plans and prices
From Fivestars's own pricing page, checked 19 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Essentials | Priced on request | Customer Touchscreen · Customer database · Eight AutoPilot campaigns · One promotion per month |
| Pro | Priced on request | Customer Touchscreen · Customer database · Eight AutoPilot campaigns · Unlimited promotions · Text-to-Join · Customer acquisition |
The facts
Each one read from Fivestars's own pages, with the date it was checked.
What it does
- Automated campaigns
- AutoPilot sends automated offers for customer milestones such as a first visit, birthday, or risk of not returning.checked 9 Oct 2026
- Compliance and fraud prevention
- Fivestars says its program is TCPA compliant and logs customer activity for fraud prevention.checked 9 Oct 2026
- Customer database
- The program tracks customer points and sends rewards based on each customer’s journey with the business.checked 9 Oct 2026
- Customer sign-in
- Customers can sign in to earn points and redeem rewards using their phone number.checked 9 Oct 2026
- Pricing
- Fivestars describes its pricing as flexible and directs businesses to talk with its team to find a package; it does not state a price on that page.checked 9 Oct 2026
- Promotions
- Businesses can send promotions by text, email, and push notification, immediately or on a schedule.checked 9 Oct 2026
- Reporting
- The dashboard tracks program performance, including new sign-ups, return visits, and rewards redeemed.checked 9 Oct 2026
- Segmentation
- Businesses can tag customers, segment them into groups, and import contacts from Constant Contact, Mailchimp, and other services.checked 9 Oct 2026
- Target customers
- Fivestars describes its marketing platform as serving local businesses and independent franchises in the US and Canada.checked 9 Oct 2026
- What it does
- Fivestars offers local businesses loyalty rewards and marketing tools to encourage customers to return.checked 9 Oct 2026
The company
- Founded
- 2011checked 28 Sep 2026
- Headquarters
- San Francisco, California, United Stateschecked 28 Sep 2026
Where it runs
- Manager app
- The Fivestars Manager App is available for Android and iOS and is included in every Fivestars package.checked 9 Oct 2026
- POS and tablet
- Fivestars Connect runs on a Fivestars-provided tablet or directly on the business’s point-of-sale system.checked 9 Oct 2026
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