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Fivestars

Fivestars gives local businesses loyalty and marketing tools designed to encourage repeat visits.

Place
#12 of 28
Score
6.2
Fivestars's website

What Fivestars is

Fivestars gives local businesses loyalty and marketing tools designed to encourage repeat visits. It tracks customer points and sends rewards based on each person’s journey with the business. Businesses can tag customers, create segments, and import contacts from Constant Contact, Mailchimp, and other services. Customers use their phone numbers to sign in, earn points, and redeem rewards. Fivestars Connect runs on a Fivestars-provided tablet or directly on a business’s point-of-sale system. Its dashboard tracks sign-ups, return visits, and redeemed rewards, while AutoPilot can send offers for milestones such as a first visit, birthday, or possible lapse in visits. Promotions can go out by text, email, or push notification, immediately or on a schedule. Essentials includes a customer touchscreen, database, eight AutoPilot campaigns, and one monthly promotion. Pro includes those items, unlimited promotions, Text-to-Join, and customer acquisition. Fivestars is available on Android, iOS, and web. Pricing is on request.

Good

  • Tracks points and rewards across customer journeys
  • Imports contacts from Constant Contact and Mailchimp
  • Automates milestone offers through AutoPilot
  • Sends promotions by text, email, and push notification

Watch out

  • Pricing is available only on request
  • Essentials limits promotions to one per month

Who it suits

Fivestars suits local businesses and independent franchises in the US and Canada that want to manage loyalty rewards, customer segments, and marketing campaigns. Businesses choosing between Essentials and Pro can weigh the listed promotion limits and customer acquisition features.

Verdict

Fivestars brings loyalty tracking, customer segmentation, and automated marketing into one offering. Request pricing to compare the packages, especially if unlimited promotions or Text-to-Join matters to your business.

Plans and prices

From Fivestars's own pricing page, checked 19 Sep 2026.

All about pricing
PlanPriceWhat it gives you
EssentialsPriced on requestCustomer Touchscreen · Customer database · Eight AutoPilot campaigns · One promotion per month
ProPriced on requestCustomer Touchscreen · Customer database · Eight AutoPilot campaigns · Unlimited promotions · Text-to-Join · Customer acquisition

The facts

Each one read from Fivestars's own pages, with the date it was checked.

What it does

Automated campaigns
AutoPilot sends automated offers for customer milestones such as a first visit, birthday, or risk of not returning.checked 9 Oct 2026
Compliance and fraud prevention
Fivestars says its program is TCPA compliant and logs customer activity for fraud prevention.checked 9 Oct 2026
Customer database
The program tracks customer points and sends rewards based on each customer’s journey with the business.checked 9 Oct 2026
Customer sign-in
Customers can sign in to earn points and redeem rewards using their phone number.checked 9 Oct 2026
Pricing
Fivestars describes its pricing as flexible and directs businesses to talk with its team to find a package; it does not state a price on that page.checked 9 Oct 2026
Promotions
Businesses can send promotions by text, email, and push notification, immediately or on a schedule.checked 9 Oct 2026
Reporting
The dashboard tracks program performance, including new sign-ups, return visits, and rewards redeemed.checked 9 Oct 2026
Segmentation
Businesses can tag customers, segment them into groups, and import contacts from Constant Contact, Mailchimp, and other services.checked 9 Oct 2026
Target customers
Fivestars describes its marketing platform as serving local businesses and independent franchises in the US and Canada.checked 9 Oct 2026
What it does
Fivestars offers local businesses loyalty rewards and marketing tools to encourage customers to return.checked 9 Oct 2026

The company

Founded
2011checked 28 Sep 2026
Headquarters
San Francisco, California, United Stateschecked 28 Sep 2026

Where it runs

Manager app
The Fivestars Manager App is available for Android and iOS and is included in every Fivestars package.checked 9 Oct 2026
POS and tablet
Fivestars Connect runs on a Fivestars-provided tablet or directly on the business’s point-of-sale system.checked 9 Oct 2026

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