Elevio
Elevio delivers contextual product knowledge to customers, support agents, and internal teams through web and API platforms.
What Elevio is
Elevio delivers contextual product knowledge to customers, support agents, and internal teams through web and API platforms. Its Assistant places help inside a product or website, allowing users to read guidance without leaving the page. Elevio says it surfaces relevant content before ticket submission and deflects 20% of customer tickets on average. A visualizer lets support staff add in-app help hotspots without developer involvement. Users can leave feedback on help content, including notes with negative feedback for follow-up. The hosted knowledge base supports customization with CSS, HTML, JavaScript, colors, content, and logos. Listed integrations include Freshdesk, Help Scout, Intercom, Slack, StatusPage, and WordPress, and the pricing page includes a JavaScript API. Every plan includes 1,000,000 page views. Starter costs $125 a month billed annually, or $155 month-to-month. Regular costs 189.00 USD annually billed monthly equivalent, or $229 month-to-month; Premium costs 389.00 USD annually billed monthly equivalent, or $469 month-to-month. A 14-day trial is available, with no free plan.
Good
- In-app Assistant keeps help within the product
- Hotspots can be added without developer involvement
- Hosted knowledge base supports code and branding customization
- Integrates with several help desk and collaboration tools
- All plans include 1,000,000 page views
Watch out
- No free plan
- Starter includes only three team members
- Premium includes ten team members
Who it suits
It suits support, customer success, product, and content teams that want in-product guidance, searchable hosted content, and help-ticket deflection. Teams needing integrations or customizable knowledge-base presentation may also consider it.
Verdict
Elevio focuses on contextual assistance, hosted knowledge, and reducing support tickets before submission. Its plan limits, page-view allowance, and available integrations are central considerations for selecting a tier.
Plans and prices
From Elevio's own pricing page, checked 9 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $125 a month | 3 Team Members · Unlimited Articles · Basic Modules · Basic Hosted KB · 1,000,000 page views · Billed annually or $155 month-to-month |
| Regular | $189 a month | 5 Team Members · Help Desk Integrations · Article Interlinking & Permissions · Advanced Modules · Customised Hosted KB · Reporting & Analytics · 1,000,000 page views · Billed annually or $229 month-to-month |
| Premium | $389 a month | 10 Team Members · Article Auto-Syncing · Multi-lingual Content · Priority Support · 1,000,000 page views · Billed annually or $469 month-to-month |
| Enterprise | Priced on request | Higher volume, SLAs or custom terms · Unlimited Content · Reporting · Third-party content sync · Content Management System · JavaScript API · Mobile Device Support · Contact us for Enterprise plans |
The facts
Each one read from Elevio's own pages, with the date it was checked.
What it does
- API
- The pricing page lists a JavaScript API as an included capability.checked 9 Oct 2001
- Audience
- Elevio describes its product as helping support, customer success, product and content teams.checked 9 Oct 2001
- Feedback
- Users can leave feedback on in-app help, and negative feedback can include a note for follow-up.checked 9 Oct 2001
- Hosted knowledge base
- The hosted knowledge base can be customized with CSS, HTML, JavaScript, colors, content and logos.checked 9 Oct 2001
- Hotspots
- A visualizer lets support staff add in-app help hotspots to a site without developer involvement.checked 9 Oct 2001
- Integrations
- The integrations page lists connections including Freshdesk, Help Scout, Intercom, Slack, StatusPage and WordPress.checked 9 Oct 2001
- Product
- Elevio delivers contextual product knowledge to customers, support agents and internal teams.checked 9 Oct 2001
- Security
- The pages reviewed did not state specific security certifications or compliance claims.checked 9 Oct 2001
- Support
- The Premium plan includes priority support.checked 9 Oct 2001
- Ticket deflection
- Elevio says it surfaces relevant content before ticket submission and deflects 20% of customer tickets on average.checked 9 Oct 2001
The company
- Company location
- Elevio describes itself as a Melbourne-based startup.checked 9 Oct 2001
- Founded
- 2015checked 28 Sep 2001
- Founded/launched
- Elevio says it was first launched in 2015.checked 9 Oct 2001
- Headquarters
- Melbourne, Australiachecked 28 Sep 2001
Where it runs
- In-app support
- Its Assistant delivers help in context within a product or website, and lets users access support content without leaving the page.checked 9 Oct 2001
Money
- Plan allowance
- All plans include 1,000,000 page views, according to the pricing page.checked 9 Oct 2001
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