DPDzero
DPDzero is an AI-led collections platform and service that combines technology, operations, and borrower outreach for lenders.
What DPDzero is
DPDzero is an AI-led collections platform and service that combines technology, operations, and borrower outreach for lenders. It serves banks, NBFCs, and fintechs with active portfolios, particularly delinquent unsecured, personal-loan, two-wheeler, and credit-card accounts. Outreach channels include Voice AI, WhatsApp, SMS, RCS, IVR, telecalling, and field collections. Portfolio and borrower signals create risk cohorts and next-action recommendations, while digital campaigns coordinate channels, timing, and fallbacks. Field operations cover case allocation, route planning, GPS and timestamp verification, visit evidence, and reporting; agents use a mobile app for cases, routes, and follow-ups. Integrations include SFTP, REST API, direct LMS connections, webhooks, email, CSV, and Excel. Payment gateways named include Razorpay, Cashfree, Easebuzz, and BillDesk. DPDzero states ISO/IEC 27001:2022 certification and uses OAuth bearer tokens valid for 30 minutes. It operates cloud-based on an outcome-as-a-service model, not SaaS or CRM, with pricing on request.
Good
- Omnichannel borrower outreach
- Risk cohorts and next-action recommendations
- Field routing and visit evidence
- Multiple lender-system integration methods
- ISO/IEC 27001:2022 certified
Watch out
- No free plan
- Pricing available only on request
- Does not sell SaaS or CRM
- No debtor payment portal
Who it suits
DPDzero suits banks, NBFCs, and fintechs managing active lending portfolios and delinquencies. It is intended for organizations wanting coordinated digital and field collections with system integration.
Verdict
DPDzero combines automated messaging, decision intelligence, and field collections for lending portfolios. Its outcome-based service and integration support fit lenders seeking managed operations rather than standalone CRM software.
Plans and prices
From DPDzero's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Outcome-as-a-service | Priced on request | Outcome-based collections service · pricing not shown; contact DPDzero |
The facts
Each one read from DPDzero's own pages, with the date it was checked.
What it does
- API authentication
- The API authentication documentation says access uses OAuth bearer tokens that are valid for 30 minutes.checked 7 Oct 2026
- Channels
- Its collections channels include Voice AI, WhatsApp, SMS, RCS, IVR, telecalling, and field collections.checked 7 Oct 2026
- Compliance
- The digital channels page says message templates follow RBI Fair Practices Code guidance and are reviewed with the lender’s compliance team before launch.checked 7 Oct 2026
- Decision intelligence
- The platform uses portfolio and borrower signals to create risk cohorts and recommend next-best actions.checked 7 Oct 2026
- Digital orchestration
- Digital campaigns can choose channels, timing, and fallbacks across WhatsApp, SMS, IVR, and RCS.checked 7 Oct 2026
- Field operations
- Field operations include case allocation, route planning, GPS and timestamp verification, visit evidence, and reporting.checked 7 Oct 2026
- Integrations
- The automation platform connects to lender systems through SFTP, REST API, direct LMS connections, webhooks, email, and CSV or Excel files.checked 7 Oct 2026
- Payment systems
- The platform page names Razorpay, Cashfree, Easebuzz, and BillDesk as example payment gateways lenders can continue using.checked 7 Oct 2026
- Security
- DPDzero states that it is ISO/IEC 27001:2022 certified and describes commitments to data confidentiality, integrity, availability, and regulatory obligations.checked 7 Oct 2026
- Service model
- DPDzero says it does not currently sell SaaS or CRM and works on an outcome-as-a-service model.checked 7 Oct 2026
- Support and setup
- DPDzero says its team handles system integration and that LMS or CRM integrations are typically live within days.checked 7 Oct 2026
- What it does
- DPDzero provides an AI-led collections platform and services that combine technology, operations, and borrower outreach for lenders.checked 7 Oct 2026
- Who it serves
- DPDzero says it serves banks, NBFCs, and fintechs with active lending portfolios, particularly unsecured, personal loan, two-wheeler, or credit card delinquencies.checked 7 Oct 2026
The company
- Founded
- 2022checked 28 Sep 2026
- Headquarters
- Bengaluru, Karnataka, Indiachecked 28 Sep 2026
Where it runs
- Mobile app
- The field operations page describes a mobile app for agents to view cases, routes, and follow-ups.checked 7 Oct 2026
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