DonorDock
DonorDock is a donor management platform that brings nonprofit donor records, online giving, outreach, automations, and reporting together.
What DonorDock is
DonorDock is a donor management platform that brings nonprofit donor records, online giving, outreach, automations, and reporting together. Its tools track contacts and activity, gifts and pledges, household records, custom fields, and donor segments. Fundraising features include customizable donation pages, recurring and event giving, fund designation, ACH, and Apple Pay and Google Pay. Teams can send bulk email and text messages, build donor journeys, review email analytics, and automate thank-yous and follow-ups. ActionBoard organizes tasks, follow-ups, and Smart Nudges, while project boards support planning inside the CRM. DonorDock is designed for small and midsized nonprofits, particularly teams with limited resources. The ONE plan costs $500 a month, billed annually, and includes five users, unlimited contacts, 10,000 marketing emails per month, 1,000 text message credits per month, and 10 automations. Online donations through DonorDock giving pages incur a 2% platform fee; Stripe and PayPal processing fees are separate. A 14-day trial is listed. The service supports Android, iOS, and web.
Good
- Unlimited contacts at no extra cost
- Donation pages support recurring gifts
- Automated thank-yous and follow-ups
- Includes reporting and donor segmentation
- Supports Android, iOS, and web
Watch out
- No free plan
- ONE costs $500 a month, billed annually
- Online giving pages carry a 2% platform fee
- Payment processing fees are additional
Who it suits
DonorDock suits small and midsized nonprofits that want donor records, fundraising, outreach, and reporting in one platform. It may be relevant to teams with limited resources and staff covering multiple roles.
Verdict
DonorDock combines donor management with giving, outreach, and workflow tools for nonprofits. Consider the annual plan cost and separate donation processing fees when assessing it.
Plans and prices
From DonorDock's own pricing page, checked 21 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| ONE | $500 a month | unlimited contacts · 5 users · 10,000 marketing emails/month · 1,000 text credits/month · 10 automations · 2% online-giving platform fee · billed annually |
| Additional 1,000 text credits | $19, paid once | 1,000 extra text credits |
| Additional user | $40 a month | per user beyond included users |
| Additional 10,000 emails | $45, paid once | 10,000 extra emails |
| Premium onboarding | $3,800, paid once | one-time onboarding service |
The facts
Each one read from DonorDock's own pages, with the date it was checked.
What it does
- ActionBoard
- ActionBoard is a workspace for assigned tasks, donor follow-ups, and Smart Nudges.checked 21 Oct 2026
- API keys
- Organizations can create API keys from the Integrations area to connect other applications.checked 21 Oct 2026
- Audience
- DonorDock says it was designed for small and midsized nonprofits, especially teams with limited resources whose staff wear many hats.checked 7 Oct 2026
- Automation
- Automations use ten trigger types and can run up to 20 steps scheduled as far as 365 days ahead, including emails, texts, tasks, badges, lists, and webhooks.checked 21 Oct 2026
- Contact limit
- DonorDock says contacts are unlimited at no extra cost.checked 7 Oct 2026
- Developer architecture
- The published security overview describes an Angular single-page client, .NET Web API 2 REST APIs, ASP.NET Identity, and Microsoft SQL on Azure.checked 21 Oct 2026
- Documentation
- The Help Center covers reporting, contacts, imports, transactions, communications, forms, boards, automations, integrations, and settings with step-by-step guides.checked 21 Oct 2026
- Donor management
- The CRM tracks contacts, households, giving history, interactions, notes, tags, custom fields, documents, and communications.checked 21 Oct 2026
- Email and text
- The platform supports bulk email and text segmentation, scheduling, templates, analytics, and donor-data personalization.checked 21 Oct 2026
- Fundraising
- Its giving features include customizable donation pages, recurring gifts, event giving, fund designation, ACH, and Apple Pay and Google Pay.checked 7 Oct 2026
- Giving fee
- The pricing page lists a 2% platform fee for online donations through DonorDock giving pages, with Stripe and PayPal processing fees charged separately.checked 7 Oct 2026
- Hosted service and licence
- TrustRadius identifies DonorDock as a cloud SaaS product, and no public open-source licence or self-hosting distribution is identified in the product documentation.checked 21 Oct 2026
- Integrations
- The integration directory lists more than 100 tools and includes Stripe, PayPal, QuickBooks Online, Eventbrite, GoFundMe Pro, OneCause, Zapier, Mailchimp, Google tools, and many others.checked 21 Oct 2026
- Limit: customization and workflows
- A Capterra reviewer says granular donor customization is limited and requests stronger automated workflows.checked 21 Oct 2026
- Limit: events and peer-to-peer
- Another independent review says the product lacks native peer-to-peer fundraising and deeper auction or complex event-management capabilities.checked 21 Oct 2026
- Limit: filters and data quality
- A Capterra reviewer reports that filters can sometimes display incorrect data until the page is refreshed or refiltered.checked 21 Oct 2026
Where it runs
- Appeal tracking
- Appeals attach solicitation methods to gifts and report dollars, donor counts, and gift details by appeal and campaign.checked 21 Oct 2026
- Browser access
- DonorDock says it runs in modern desktop and mobile browsers and requires no installation.checked 7 Oct 2026
- Browser and mobile access
- The service runs in modern desktop and mobile browsers, including Chrome, Firefox, Safari, Edge, and Opera, without installation or a native app download.checked 21 Oct 2026
The company
- Company history
- DonorDock says co-founders Matt Bitzegaio and Andrew Lutgen created the company in 2017.checked 7 Oct 2026
- Company legal identity
- LinkedIn lists the company as DonorDock Inc., a privately held nonprofit-software business.checked 21 Oct 2026
- Company location and size
- LinkedIn lists headquarters in Fargo, North Dakota, and a company size of 11–50 employees.checked 21 Oct 2026
- Founded
- LinkedIn lists DonorDock as founded in 2017, and the company says Matt Bitzegaio and Andrew Lutgen created it that year.checked 21 Oct 2026
- Headquarters
- West Fargo, North Dakota, United Stateschecked 28 Sep 2026
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