DockHero
DockHero is a web-based product combining dock scheduling, yard management, and a carrier platform.
What DockHero is
DockHero is a web-based product combining dock scheduling, yard management, and a carrier platform. Sites can schedule across a whole-warehouse calendar or organize appointments by section or door. Carriers can self-book using a purchase or sales order, which DockHero validates against the warehouse order book. Load rules can set appointment duration, eligible doors, capacity, blackout windows, and custom hours.
The yard board supports multiple yards and zones, drag-and-drop trailer moves, and live door status. Shunters can use a browser on a cab tablet to view prioritized moves and notify a coordinator when they are complete. The free carrier portal provides appointments across invited sites, scorecards, a driver roster, and magic links. DockHero sends lifecycle SMS updates, logs them against appointments, and texts drivers only when they have opted in; messages include an opt-out. The product is intended for warehouses and dock-based operations such as food and cold chain, retail, manufacturing, 3PL, e-commerce, and wholesale.
Good
- Scheduling by warehouse, section, or door.
- Carrier bookings are checked against warehouse orders.
- Yard board supports multiple zones and live door status.
- Free carrier portal.
Watch out
- External appointments are organized but not booked into other systems.
- SMS updates require driver opt-in.
Who it suits
DockHero suits warehouses and other dock-based operations that need appointment scheduling, yard coordination, and carrier self-service. Its listed industries include food and cold chain, retail, manufacturing, 3PL, e-commerce, and wholesale.
Verdict
DockHero combines dock scheduling, yard management, and carrier tools with configurable appointment rules. Its starting warehouse price is $249 a month, and a 30-day trial is available without a credit card.
Plans and prices
From DockHero's own pricing page, checked 2 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| DispatchHero | $24.99 a month | Organizes non-DockHero customer appointments in one dashboard; does not book into external systems. · Optional carrier upgrade, per carrier, on top of the free carrier portal. |
| Starter | $249 a month | 1 site included · unlimited users · carrier portal always free · no per-door fees |
| Founding Member | $299 a month | Up to 5 sites included · $299/mo per additional site beyond 5 · every feature included · Price locked for 12 months; after that $499/mo, retaining 5 included sites. |
| Standard | $499 a month | Up to 3 sites included · $299/mo per additional site beyond 3 · unlimited users · no per-door fees · After founding slots are filled. |
The facts
Each one read from DockHero's own pages, with the date it was checked.
What it does
- Booking validation
- Carriers can self-book with a PO or SO that DockHero validates against the warehouse order book.checked 2 Oct 2026
- Carrier portal
- The carrier portal is free and gives carriers appointments across invited sites, scorecards, a driver roster, and magic links.checked 2 Oct 2026
- Integrations
- DispatchHero can organize appointments associated with Opendock, GoRamp, C3, email, and phone, but does not book into those external systems.checked 2 Oct 2026
- Intended users
- DockHero describes its intended operations as warehouses and dock-based businesses including food and cold chain, retail, manufacturing, 3PL, e-commerce, and wholesale.checked 2 Oct 2026
- Load rules
- Load types can set appointment duration, eligible doors, and slot capacity, with blackout windows and custom hours.checked 2 Oct 2026
- Messaging
- DockHero sends lifecycle SMS updates and logs messages against appointments; its updates page says drivers are texted only if they opted in and messages include an opt-out.checked 2 Oct 2026
- Product
- DockHero provides dock scheduling, yard management, and a carrier platform in one self-configured product.checked 2 Oct 2026
- Scheduling modes
- Sites can use a whole-warehouse calendar, scheduling by section, or scheduling by door.checked 2 Oct 2026
- Security
- The pricing page lists an audit trail, multi-factor authentication, and role-based access on all plans.checked 2 Oct 2026
- Shunter workflow
- Shunters use a browser on a cab tablet to view prioritized trailer moves and notify the coordinator when a move is complete.checked 2 Oct 2026
- Support
- DockHero says customers can email its team directly, usually receiving a response the same day.checked 2 Oct 2026
- Yard management
- The yard board supports multiple yards and zones, drag-and-drop trailer moves, and live door status displays.checked 2 Oct 2026
Money
- Trial and setup
- The warehouse plans include a 30-day free trial with no credit card required, and the maker says setup can be self-serve.checked 2 Oct 2026
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