ClearGrid

What ClearGrid is

ClearGrid is an AI-native debt resolution platform for lenders that processes delinquent accounts and selects and carries out next actions across channels. It maintains a live account state that can include balances, days past due, payment history, borrower behavior, offer eligibility, and lender policy constraints. Its channels include AI voice, SMS, email, a self-service portal, and human specialists. AI supports segmentation, risk scoring, contact strategy, behavioral predictions, voice conversations, and workflow decisions; its voice agents make calls in Arabic and English. The offerings are Command, Allocate, Hybrid, and Securitize, with agency management available as a Command module. Integration options include secure APIs, SFTP pipelines, and custom connectors, supporting real-time or batch data ingestion and automated reconciliation. ClearGrid says most organizations onboard in 2–6 weeks, and pilots typically start with a flat-file extract. The company says it is ISO 27001:2022 certified and SOC 2 attested, and encrypts data at rest and in transit. UAE portfolios are hosted in-region, while Saudi portfolios are processed in-Kingdom under the DPA. Pricing is on request.