Artera
Artera provides healthcare organizations with AI agents for patient communications and care workflows.
What Artera is
Artera provides healthcare organizations with AI agents for patient communications and care workflows. Its Harmony platform manages conversations across phone, text, web, and email, while agents handle routine tasks such as appointment and referral scheduling, intake, payments, billing, care gaps, and follow-ups. When staff need to take over, the platform supports live transfers with conversation context. Artera says its agents retain patient preferences, communication styles, and scheduling constraints across conversations. The broader offering includes online self-scheduling, automated waitlisting, digital intake, registration, check-in, payment links, billing reminders, and mobile payments. API, FHIR, and HL7v2 integrations connect with EHRs and other patient-facing vendors; listed partners include Epic, Oracle, MEDITECH, Veradigm, athenahealth, eClinicalWorks, Greenway Health, NextGen, ModMed, AdvancedMD, and Netsmart myAvatar. AI Service Squads work with organizations to build workflow-specific solutions. Artera describes serving specialties, clinics, federally qualified health centers, health systems, and federal agencies. Its support documentation says it does not support text messages or phone calls to numbers without a +1 country dialing code. Pricing is available on request.
Good
- AI agents handle scheduling, intake, billing, and follow-ups.
- Staff can receive live transfers with conversation context.
- API, FHIR, and HL7v2 integrations connect with EHRs.
- The broader offering includes digital intake and payment tools.
Watch out
- Pricing is available on request.
- Calls and texts to numbers without a +1 country code are unsupported.
- Capabilities may vary by EHR and configuration.
Who it suits
Artera is aimed at healthcare organizations, including clinics, health systems, federally qualified health centers, and federal agencies. It may suit organizations seeking automated patient communications and care workflows connected with EHRs.
Verdict
Artera combines AI-driven patient communication with care workflows, staff handoff, and EHR integrations. Organizations should account for the +1 dialing-code limit and request pricing details.
The facts
Each one read from Artera's own pages, with the date it was checked.
What it does
- AI agents
- Its AI agents handle routine patient workflows such as appointment and referral scheduling, intake, payments, billing, care gaps, and follow-ups.checked 4 Oct 2026
- AI integrations
- Artera says its AI agents integrate with EHRs including NextGen, Athena, Greenway, and eClinicalWorks, with data updates described as nearly real-time; capabilities may vary by EHR and configuration.checked 5 Oct 2026
- Availability limit
- Artera’s support documentation says it does not support text messages or phone calls to numbers without a +1 country dialing code.checked 4 Oct 2026
- Customer focus
- Artera describes solutions for specialties, clinics, FQHCs, health systems, and federal agencies.checked 5 Oct 2026
- EHR integrations
- Artera says it supports API, FHIR, and HL7v2 integrations, including connections with Epic, Oracle, MEDITECH, Veradigm, athenahealth, and others.checked 5 Oct 2026
- EHR partners
- The integrations page lists Epic, Oracle, MEDITECH, Veradigm, athenahealth, eClinicalWorks, Greenway Health, NextGen, ModMed, AdvancedMD, and Netsmart myAvatar.checked 4 Oct 2026
- Human handoff
- The platform supports live transfers to staff with conversation context.checked 4 Oct 2026
- Implementation
- Artera pairs its platform with AI Service Squads that work with organizations to build solutions for their workflows.checked 4 Oct 2026
- Intake integration limit
- Artera advertises automated API-based write-back to 12+ EHRs for its intake and payments solution.checked 5 Oct 2026
- Integrations
- Artera says API, FHIR, and HL7v2 integrations connect its platform with EHRs and other patient-facing vendors.checked 4 Oct 2026
- Intended customers
- Artera describes serving specialties, clinics, federally qualified health centers, health systems, and federal agencies.checked 4 Oct 2026
- Patient communications
- Artera Harmony supports automated care journeys and communication through an organization’s trusted phone number.checked 5 Oct 2026
- Payments
- Artera Intake & Payments supports payment links, billing reminders, mobile payments, and payment options at check-in.checked 5 Oct 2026
- Personalization
- Artera says its agents retain patient preferences, communication styles, and scheduling constraints across conversations.checked 4 Oct 2026
- Privacy
- Artera says its privacy approach is based on Privacy by Design and that its management system aligns with ISO 27001 and ISO 27701.checked 4 Oct 2026
- Product
- Artera provides healthcare organizations with AI agents for patient communication and care workflows.checked 5 Oct 2026
- Purpose
- Artera Harmony is an agentic platform for healthcare providers that manages patient conversations across phone, text, web, and email.checked 4 Oct 2026
- Scheduling and intake
- Artera offers online self-scheduling, automated waitlisting, digital intake, registration, and check-in.checked 5 Oct 2026
- Secure messaging
- Artera’s support article says messages are secure by default and patients may need to verify their identity to view them.checked 4 Oct 2026
- Security
- Artera states its AI Agent products meet SOC 2 Type 2, HITRUST, and HIPAA standards, and that it does not use PHI or PII to train its models.checked 5 Oct 2026
- Security practices
- Artera describes encrypted messaging, quarterly code scanning, disaster recovery across two availability zones, firewalls, monitoring, and vulnerability testing.checked 5 Oct 2026
The company
- Company history
- Artera’s company page states that it was founded in 2015.checked 4 Oct 2026
- Founded
- Artera says it was founded in 2015.checked 5 Oct 2026
- Headquarters
- Santa Barbara, California, United Stateschecked 28 Sep 2026
Alternatives to Artera
- 1
NexHealth
AndroidiOSWebAPI7.0$0.10 usage-based - 2
OhMD AI Agents
AndroidiOSWebAPI6.6From $300 a month - 3
Phreesia VoiceAI
AndroidiOSWeb6.1 - 4
Luma Health
Web5.6 - 5
Healthfully Telehealth
AndroidiOSWeb5.4 - 6
Solutionreach
AndroidiOSWeb5.4