Arcade
Arcade is AI coaching and readiness software for multi-location frontline teams, with Android, iOS, web, and API access.
What Arcade is
Arcade is AI coaching and readiness software for multi-location frontline teams, with Android, iOS, web, and API access. Its Pathways combine lessons, roleplays, and certifications for onboarding, product launches, and policy updates. Reps can practice voice or text roleplays generated from source material and receive AI scoring and feedback. The AI Manager Co-Pilot listens to live in-person manager-rep conversations, suggests coaching prompts, scores the coaching, and writes a summary. Arcade can turn a promo brief, sales playbook, or policy PDF into an editable draft Pathway in under five minutes. Integrations include Workday, UKG, ADP, Slack, Microsoft Teams, Snowflake, and Looker. SAML/OIDC SSO and SCIM provisioning support Okta, Azure AD, Google Workspace, and Ping. Content is encrypted with AES-256 at rest and TLS 1.2+ in transit. The public base plan costs $3,000 a month for 3,000 AI Credits/Minutes, with usage-based scaling.
Good
- Combines lessons, roleplays, and certifications
- AI scores practice and coaching
- Creates draft Pathways from source files
- Supports SSO and SCIM provisioning
- Includes mobile apps
Watch out
- No free plan
- Base plan costs 3000.00 USD monthly
- SOC 2 Type II is still pending
- Pricing scales with usage
Who it suits
Arcade is designed for frontline organizations in specialty retail, automotive retail and service, home services, hospitality, and education. It suits teams needing structured readiness programs, AI roleplay, manager coaching, and workforce integrations.
Verdict
Arcade brings content, roleplay, manager coaching, and readiness tracking into one frontline-focused system. Its integrations and identity controls support larger deployments, while the paid base plan and pending SOC 2 Type II status are important considerations.
Plans and prices
From Arcade's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Public base plan | $3,000 a month | 3,000 AI Credits/Minutes; pricing scales with usage as teams grow |
The facts
Each one read from Arcade's own pages, with the date it was checked.
What it does
- AI roleplay
- Reps can practice on-demand voice or text roleplays generated from source material, with AI scoring and feedback.checked 8 Oct 2026
- Compliance
- The implementation page says SOC 2 Type II is pending, with an audit in progress and a Q3 2026 target; SIG-Lite is available today.checked 8 Oct 2026
- Content creation
- Arcade can turn a promo brief, sales playbook, or policy PDF into a draft Pathway in under five minutes; generated content is reviewable and editable before publishing.checked 8 Oct 2026
- Customer data terms
- Arcade says it signs a DPA with every customer and that its standard DPA includes GDPR-aligned terms, CCPA-aligned terms, and Standard Contractual Clauses.checked 8 Oct 2026
- Identity
- The implementation page lists SAML/OIDC SSO and SCIM provisioning, including support for Okta, Azure AD, Google Workspace, and Ping.checked 8 Oct 2026
- Integrations
- Arcade lists Workday, UKG, and ADP for roster and hierarchy data, Slack and Microsoft Teams for notifications, and Snowflake and Looker for BI.checked 8 Oct 2026
- Intended customers
- The listed industries include specialty retail, automotive retail and service, home services, hospitality, and education.checked 8 Oct 2026
- Manager coaching
- The AI Manager Co-Pilot listens to live in-person manager-rep conversations, suggests coaching prompts, scores the coaching, and writes a summary.checked 8 Oct 2026
- Onboarding and support
- Arcade lists a named customer success lead, weekly check-ins for the first 30 days, review of the first three Pathways, and a Slack or Teams channel with its team.checked 8 Oct 2026
- Pathways
- A Pathway can combine lessons, role plays, and certifications for work such as product launches, policy updates, and onboarding.checked 8 Oct 2026
- Security
- Customer content is encrypted at rest with AES-256 and in transit with TLS 1.2+; the page says customer source material is never used to train base models.checked 8 Oct 2026
- What it does
- Arcade is AI coaching and readiness software for multi-location frontline teams.checked 8 Oct 2026
The company
- Headquarters
- Dallas, Texas, United Stateschecked 28 Sep 2026
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