Amex GBT Neo
Amex GBT Neo is a business travel and expense management solution that brings booking activity into an expense workflow.
What Amex GBT Neo is
Amex GBT Neo is a business travel and expense management solution that brings booking activity into an expense workflow. Bookings automatically feed into Neo expense, and organizations can configure travel policies for complex or changing needs. Travelers receive itinerary suggestions informed by their preferences and booking history, with the option to modify them. Expense functions include receipt capture and categorization, calculation of allowances and reimbursable amounts, duplicate expense detection, and prompts to correct items that do not meet policy before submission. Neo connects with supplier ecosystems, analytics, corporate payment methods, policies, user profiles, and single sign-on, and it can sync with enterprise resource planning systems. It is described for desktop and mobile use; the linked Amex GBT Mobile app is available on iOS and Android. Amex GBT says travel counselors can be reached by chat 24/7, with app-based assistance and handoff. Pricing is on request and may depend on company needs. Availability may vary by location.
Good
- Bookings automatically feed into expense workflows.
- Configurable policies support changing organizational needs.
- Expense tools capture receipts and calculate reimbursements.
- Travel counselor chat is available 24/7.
Watch out
- Pricing is available on request only.
- Availability may vary by location.
- A demo is advised to determine fit.
Who it suits
Neo is presented for complex businesses seeking unified business travel and expense management, configurable policy controls, and specialized travel services.
Verdict
Neo links travel booking with expense controls and support for organizational policies. Businesses considering it will need to request pricing and confirm availability for their location.
Plans and prices
From Amex GBT Neo's own pricing page, checked 5 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Amex GBT Neo | Priced on request | flat fee, pay as you book, subscription, or custom terms; pricing depends on company needs |
| Custom enterprise plan | Priced on request | Travel and expense management · configurable policies and workflows · support and servicing options |
The facts
Each one read from Amex GBT Neo's own pages, with the date it was checked.
What it does
- API
- Amex GBT describes Neo as proprietary; its release documentation references a Neo Profile API for maintaining user profiles.checked 21 Oct 2026
- API capability
- The Neo Profile API can create missing accounting-segment values during profile synchronization when createIfNeeded is enabled.checked 21 Oct 2026
- Availability
- Amex GBT says solution availability may vary by location and advises scheduling a demo to find the best fit.checked 5 Oct 2026
- Booking recommendations
- Neo recommends itineraries based on traveler preferences and booking history, and allows travelers to modify itineraries.checked 5 Oct 2026
- Cloud deployment
- GetApp describes Neo as a cloud-based travel-management tool.checked 21 Oct 2026
- Configurable policies
- Neo can be configured to support complex and changing organizational needs and travel policies.checked 5 Oct 2026
- Documentation
- A customer knowledge base provides setup instructions, QR-code activation steps and receipt-capture guidance.checked 21 Oct 2026
- Duty of care
- Neo includes servicing options and duty-of-care tools for traveler support.checked 21 Oct 2026
- Email security
- Neo release 25.5 standardized sender addresses and improved SPF, DKIM and DMARC pass rates.checked 21 Oct 2026
- ERP connectivity
- Neo can sync with enterprise resource planning systems.checked 5 Oct 2026
- Expense automation
- Neo supports receipt capture and categorization, and automatically calculates allowances and reimbursable amounts.checked 5 Oct 2026
- Expense controls
- Neo can detect duplicate expenses and prompt users to correct noncompliant items before submission.checked 5 Oct 2026
- Integrations
- Neo integrates suppliers, analytics, corporate payment methods, travel policies, user profiles and single sign-on.checked 21 Oct 2026
- Limit: AI and automation
- A recent G2 reviewer said Neo felt traditional and agent-dependent and needed more AI features.checked 21 Oct 2026
- Limit: fare coverage
- A Capterra reviewer reported weak multi-destination and bundled-fare handling and that prices were not always best.checked 21 Oct 2026
- Limit: glitches and speed
- G2 reviewers reported glitches, slow performance, crashes and missing or incomplete information.checked 21 Oct 2026
- Limit: interface
- Capterra reviewers reported slow loading, non-intuitive controls, difficult seat selection and printing problems.checked 21 Oct 2026
- Limit: mobile login and support
- App-store reviewers reported broken login flows, sign-in failures, long support waits and chat disconnections.checked 21 Oct 2026
- Limit: Neo user experience
- Business Travel News consultants called Neo’s user experience challenging and weaker than newer tools, while buyers cited duplicate fares and slow NDC availability.checked 21 Oct 2026
The company
- Company founding
- Amex GBT became a standalone joint venture in 2014 after separating from American Express.checked 21 Oct 2026
- Company headquarters
- Amex GBT lists North American headquarters in New York and European headquarters in London.checked 21 Oct 2026
- Company legal name
- Crunchbase lists the legal name as GBT Travel Services UK Limited.checked 21 Oct 2026
- Company size
- LinkedIn lists American Express Global Business Travel as having more than 10,001 employees.checked 21 Oct 2026
- Headquarters
- New York, New York, USA; London, Englandchecked 28 Sep 2026
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