71lbs
The facts below are what the maker publishes about 71lbs, checked and dated. Our editors have not written about it yet.
Plans and prices
From 71lbs's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| SMB | Priced on request | Up to $300K annual spend · Late delivery refunds (FedEx & UPS) · Lost and damaged refunds · No upfront cost · Cancel anytime · 40% of savings recovered |
| Enterprise | Priced on request | Over $300K annual spend · Contract negotiations with FedEx & UPS · Dedicated account manager · Custom pricing based on your spend & mix |
The facts
Each one read from 71lbs's own pages, with the date it was checked.
What it does
- Automated refund recovery
- It tracks FedEx and UPS shipments, files claims when deliveries miss guarantees, and sends weekly refund reports.checked 4 Oct 2026
- Carrier account setup
- Customers connect FedEx and UPS accounts using their carrier credentials; 71lbs says setup takes about two minutes and requires no downloads.checked 4 Oct 2026
- Claim limits
- The page lists automatic coverage up to $100 and says higher-value items require purchasing the carrier's Declared Value; inadequate packaging, prohibited items, and acts of God are not covered.checked 4 Oct 2026
- Dashboard and API
- 71lbs says its dashboard, reporting, and API provide shipping analytics, discount benchmarks, and savings opportunities.checked 4 Oct 2026
- Lost and damaged claims
- For lost or damaged shipments, it uses software and specialists to follow claims, and says approval rates are 70%+.checked 4 Oct 2026
- Rate negotiation
- 71lbs analyzes shipping data to benchmark rates and gives customers guidance for negotiating directly with FedEx and UPS.checked 4 Oct 2026
- Security and privacy
- Its privacy page says account access requires an account-specific password, transportation information is safeguarded with procedural security measures, and online services use data encryption; the page says it was last updated November 1, 2014.checked 4 Oct 2026
- SMB shipping discounts
- The SMB Savings Program advertises 14%–21% savings, with no volume minimums or long-term contract.checked 4 Oct 2026
- Support
- 71lbs lists email and phone support and says chat is available Monday–Friday, 8:30 a.m.–5:00 p.m. EST.checked 4 Oct 2026
- What it does
- 71lbs helps companies reduce shipping costs by recovering late delivery refunds, negotiating carrier rates, and providing SMB group savings.checked 4 Oct 2026
The company
- Company identity
- The site identifies the business as 71lbs, Inc.; its privacy page says 71 Pounds, Inc. is a Delaware corporation.checked 4 Oct 2026
- Headquarters
- Fort Lauderdale, Florida, United Stateschecked 28 Sep 2026
Money
- Refund timing and billing
- The FAQ says refunds typically appear within 2–4 weeks of activation and the service fee is invoiced separately at month end.checked 4 Oct 2026
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