QualityDesk
7.9#2 in call center quality management softwareFrom €339 a monthFree planAndroidiOSWebAPI
VisitQualityDesk vs TELUS Digital Agent Quality Insights
TELUS Digital Agent Quality Insights
5.6#21 in call center quality management softwareWeb
VisitWhat both publish
| Fact | QualityDesk | TELUS Digital Agent Quality Insights |
|---|---|---|
| Founded | LinkedIn lists QualityDesk as founded in 2017. | 2005 |
| Headquarters | QualityDesk Oy’s privacy policy gives its address as Hämeentie 16 D 79, 00530 Helsinki, Finland. | Vancouver, British Columbia, Canada |
| Integrations | Official pages describe integrations with contact-center systems, HR platforms, CRMs, ERPs, survey tools and Active Directory. | TELUS Digital says its AQM solutions integrate with existing CCaaS and data platforms; its agent tools page names AWS, Genesys, Google, Five9 and Zendesk among its vendor partnerships. |
| Purpose | QualityDesk provides quality assurance and coaching software for customer service and sales teams, including assessment of customer interactions and staff coaching. | Agent Quality Insights analyzes calls, chats and bot interactions to provide sentiment, scoring and real-time agent coaching. |
QualityDesk plans
- FreeFree
- Starter€339 a month
- Pro€559 a month
- EnterprisePriced on request
TELUS Digital Agent Quality Insights plans
No prices published.
Pick QualityDesk if…
QualityDesk suits customer service and sales teams that need structured evaluations, staff coaching, real-time reporting, and customer satisfaction surveys. Its free plan is aimed at groups of up to 10 users, while larger teams can select plans based on team size and Enterprise features.
Pick TELUS Digital Agent Quality Insights if…
You want what its maker publishes above — check its page for the details.