ProProfs Knowledge Base
9.0#2 in knowledge base softwareFrom $0.99 a monthFree planAndroidiOSWebAPI
VisitProProfs Knowledge Base vs USU Knowledge Management
USU Knowledge Management
6.6#93 in knowledge base softwareWebAPILinuxSelf-hosted
VisitWhat both publish
| Fact | ProProfs Knowledge Base | USU Knowledge Management |
|---|---|---|
| Integrations | Listed integrations include Freshdesk, Salesforce, Zendesk, Google Analytics, Hotjar, Microsoft Clarity, Slack, Jira, Google Translate, Crowdin, Azure AD, Okta and Wufoo. | USU describes integrations for Salesforce, Zendesk, Intercom and Slack, plus a public API for custom systems and automation. |
| SSO support | Yes | Yes |
| Support | ProProfs advertises 24/7 support through phone, live chat and email, plus a help center with more than 1,000 help articles and video guides. | USU’s Customer Service Center offers a KnowledgeHub with self-service answers, online help, a support team, customer community and learning resources. |
ProProfs Knowledge Base plans
- FreeFree
- Essentials$0.99 a month
- Business$1.99 a month
- Business Complete Elite$2.99 a month
- Customer Delight Suite$499 a month
- Essentials (Smarter Employee Learning Suite)$0.99 a month
USU Knowledge Management plans
- IT Knowledge ManagementPriced on request
Pick ProProfs Knowledge Base if…
It suits teams that need to publish and maintain public or private help content, manuals, or documentation. The free plan may fit a small knowledge base, while paid plans list minimum user and page limits.
Pick USU Knowledge Management if…
The product is aimed at IT organizations, support agents and end users seeking articles, FAQs, guides and self-service support. It may suit organizations that want knowledge search, chatbots and analytics in their support workflows.