Overview

The workflow takes maintenance from request to resolution: residents, owners, and staff can send requests at any time with details and photos, while teams assign work, follow status updates, and close work orders. Keeping updates in one thread and automatically linking each request to its property and unit gives managers a useful record of what happened and where.

A shared workspace adds visibility into requests, vendors, SLAs, and property performance. That is most valuable for managers coordinating work across a portfolio; the more structured assignment and SLA tools are reserved for Growth, while Starter is limited to basic work orders.

Key features

Request handling and work orders

Teams can assign a request to a vendor or internal team, track the work, close the order, and retain an activity log for resolved requests. Vendor management, recurring maintenance, inspections, work order management, and asset history broaden the workflow beyond one-off repair requests. These capabilities make Platuni a more natural fit for property teams managing both incoming problems and ongoing upkeep than for someone seeking only a simple tenant contact form.

Resident access and communication

Residents can use a mobile and web app to submit maintenance requests and access lease details. A connected thread keeps maintenance updates together rather than scattering status communication. That gives residents and staff a common point of reference, though the available plan description does not establish that every workflow feature is included at every tier.

Security and integration

Platuni says it uses encryption at rest and in transit, firewalls, access controls, regular audits and penetration testing, and role-based data access. Growth includes API access and webhooks; Enterprise offers custom integrations. No specific maintenance integration partners are identified, so buyers needing a named connection should confirm it before choosing the platform.

Pricing

Platuni uses a freemium model, and onboarding can begin with one property without a credit card. The free plan is a practical way to handle a very small operation, but its one-unit ceiling means it is not a scalable free tier.

Plan	Price	What it includes	Best fit
Starter	0.00 USD per free	Up to 1 unit, maintenance requests, basic work orders, and email support	A single-unit landlord or a small operation evaluating the workflow
Growth	1.39 USD per month	Minimum of 10 units; maintenance requests, internal tickets, assignments, SLA tracking, API access and webhooks; priority chat and email support	Managers with at least 10 units who need structured assignment and service-level oversight
Enterprise	Custom pricing	Facilities workflows, prioritized maintenance rules, technician dispatch workflows, custom integrations, and 24/7 engineering support	Organizations needing tailored workflows and engineering support

The stated Growth price comes with a minimum of 10 units, so it is not the natural next step for a two- or five-unit landlord. Starter gives up internal tickets, assignment and SLA tracking in favor of basic work orders. Growth adds those controls and stronger support, while Enterprise is the option for prioritized rules and dispatch. A free trial is offered, but its length is not established.

Platforms

Platuni supports Android, iOS, web, and API access. The resident app and web portal provide mobile and browser access for maintenance requests and lease details, while Growth API access and webhooks support teams that need programmatic connections.

Who it's for

Platuni suits property managers, landlords, residents, and service providers who benefit from a common process linking requests to specific properties and units. It is especially relevant to managers who need vendor coordination, recurring maintenance, inspections, and a record of resolved work. A single-unit owner can start free; teams below 10 units that need Growth-level assignments or SLA tracking face an awkward gap in the tier structure.

Pros and cons

Pro: Requests automatically attach to the relevant property and unit, preserving context for managers handling multiple locations.
Pro: Requests, assignment, status updates, closure, and resolved-work logs form a continuous repair workflow rather than a standalone intake channel.
Pro: The free Starter tier includes requests and basic work orders for up to one unit, with no credit card required to begin onboarding.
Con: Growth starts at 10 units, making its assignment and SLA tools a poor fit for smaller portfolios that have outgrown Starter.
Con: Starter lacks the internal tickets, assignment, and SLA tracking specified for Growth, limiting how much process control a free user gets.
Con: The Growth price is given without an explicit billing term, and Enterprise uses custom pricing; buyers should clarify total cost and terms before committing.

Alternatives

For a free starting point, FlowServIQ offers unlimited work orders and preventive maintenance, a tenant request portal, asset and certification tracking, and one team member; choose it when those stated limits and features suit the operation better than Platuni's one-unit Starter cap. TaskEstate is another free option, with one user, one property, one building, up to 25 units, and 20 resident requests per month; it may suit a small portfolio that values a higher unit allowance and can work within its request quota.

Prism Operations uses pricing tailored to portfolio size, property type, workflows, use cases, rollout scope, and features, making it an option for buyers who want a quote based on those needs. Property Meld is a paid alternative; its MAX On-Call add-on is 1.50 USD per month per unit, requires Property Meld, and comes with a $200/month minimum for Property Meld pricing. RealPage OneSite is paid with pricing based on unit count and asset types, a consideration for buyers evaluating a broader portfolio-based quote.

Visitt is another paid option. MagicDoor has a paid Advanced AI Assistant plan starting at 1.50 USD per month, with a one-year contract and pricing starting at 25 units, so it is aimed at a different minimum portfolio size. UpKeep is a paid alternative with an Essential plan at 24.00 USD per month, billed at $24/user/mo, including unlimited work orders and locations; consider it when those stated allowances fit better than a property-focused tier capped at one free unit.

Compare more options in Property Maintenance Software, Property Maintenance Management Software, and Student Housing Software.

Verdict

Platuni Maintenance is a sensible choice for property teams that want repair requests, vendor work, and property records joined in one process, especially when the portfolio has at least 10 units and needs Growth's assignments and SLA tracking. The free plan is useful for a single unit, but teams between one and ten units that need more than basic work orders should look elsewhere rather than treat Starter as a path to those controls.

	Platuni Maintenance	Tera
Free plan	Yes	No
Free trial	Yes	No
Paid from	$1.39/mo	—
Open source	No	No
Platforms	Android, api, iOS, Web	Android, iOS, Web
Free plan	Yes	—
Maintenance workflows	—	Yes
Resident portal	—	Yes

Platuni Maintenance vs Tera

Platuni Maintenance

Tera