parcelLab Track & Communicate
5.3#27 in order tracking softwareWebAPI
VisitparcelLab Track & Communicate vs Route Track
Route Track
7.3#4 in order tracking softwareFree planFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | parcelLab Track & Communicate | Route Track |
|---|---|---|
| Carrier coverage | parcelLab says its carrier integrations cover more than 150 carriers worldwide. | Route says it connects to more than 1,100 carriers, including UPS, FedEx, DHL and USPS. |
| Founded | 2015 | 2019 |
| Headquarters | Munich, Germany | Route lists its headquarters in Lehi, Utah. |
| Integrations | The parcelLab App Store lists integrations including Shopify, Shopware, Magento 2, Klaviyo, Postscript, Salesforce Service Cloud, Kustomer, Zendesk, and Gorgias. | Official integrations include Shopify, BigCommerce, Salesforce Commerce Cloud, WooCommerce and Adobe Commerce Cloud. |
| Notifications | It supports automated branded notifications through email, SMS, and push. | Automated notifications cover eight shipment touchpoints from order confirmation through delivery. |
| Purpose | Track & Communicate helps brands manage shipment tracking and customer communications across the post-purchase journey. | Route Track provides branded order tracking that keeps shoppers informed, reduces support tickets, and creates a post-purchase revenue channel. |
| Security | parcelLab states that its platform has SOC 2 Type II certification. | Merchant and shopper data is encrypted in transit and at rest, with continuous vulnerability scanning, annual third-party penetration testing, and a public vulnerability disclosure program. |
parcelLab Track & Communicate plans
- Track & CommunicatePriced on request
Route Track plans
- Free to install (Shopify)Free
- StandardFree
- CustomPriced on request
Pick parcelLab Track & Communicate if…
It is intended for eCommerce, logistics, customer service, customer experience, and marketing teams managing post-purchase communications. Brands needing branded tracking pages, notifications, and carrier connectivity may find the feature set relevant.
Pick Route Track if…
Route Track suits merchants who want branded post-purchase tracking and automated email or SMS updates. Its recommendation feature is specifically for Shopify and BigCommerce merchants on Pro or Custom plans.